Insurance Client Systems - SalesForce - AVP

KKR; Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

KKR is seeking an experienced Salesforce.com functional analyst to design and deliver complex configuration-based solutions within the Financial Services Cloud. You will collaborate with offshore and onshore teams, ensure data governance and security, and guide testing and deployment while mentoring junior colleagues.

The role emphasizes strong business acumen, robust English communication, and the ability to manage stakeholders across time zones in a fast-paced environment.

Qualifications

• 8–10 years as Salesforce.com functional analyst/consultant with complex configuration experience.
• Proven mentoring or leadership of junior analysts/developers.
• Financial Services Cloud experience preferred.

Responsibilities

• Lead design and configuration-based Salesforce solutions for Financial Services Cloud.
• Oversee data quality, governance and security practices in Salesforce.
• Own deployment, CI/CD and post-production support in Salesforce environment.
• Collaborate with offshore/onshore teams and stakeholders across time zones.
• Guide testing (Unit, integration, UAT) and drive issue resolution.
• Mentor junior/mid-level analysts and provide technical guidance.

Skills

Salesforce.com

Financial Services Cloud

Stakeholder management

Mentoring teammates

SQL

English communication

Problem solving

Education

Bachelor's degree in related field

Tools

Salesforce configuration

AppExchange

CRM tooling

Job description

Job Description

Company Overview

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.

Team Overview

KKRs Technology organization is a group of passionate technologists and product managers, unified by a shared mission to deliver exceptional products and solutions that drive value for our stakeholders, clients, and investors. Our passion for technology and innovation fuels our commitment to creating high-quality, impactful solutions that address complex challenges and meet the evolving needs of our sophisticated businesses.
As a member of this global team, individuals are expected to actively contribute to a collaborative and innovation-driven environment, bringing an intellectual curiosity to their approach to problem solving. This includes embracing key values such as open communication, continuous learning, and a focus on delivering with impact. Team members are also expected to uphold high standards of excellence in their work, while supporting and learning from others.

Position Summary

Do you thrive in a fast-paced, highly collaborative environment? Do you have a passion for driving digital transformations within Salesforce.com? Is understanding business processes and architecting technical solutions to meet those business needs leveraging innovative solutions in your DNA? Are you a seasoned functional analyst and recognized expert in the #1 CRM platform?
Salesforce.com is a core functional area within KKR Technology, reporting to our CIO. For this exceptional opportunity as a Senior Salesforce team member, you will lead the resolution of complex business challenges leveraging Financial Services Cloud, working as part of a distributed, offshore-based team collaborating closely with U.S.-based stakeholders. This role will focus on the following objectives:

• Lead the design and delivery of innovative Salesforce.com solutions using advanced Configuration on the Financial Services Cloud platform to support our business
• Drive our support and enhancement projects, ensuring underlying data is high quality, well-governed, and compliant with Salesforce.com Financial Services guidelines
• Own and advance our Mobile strategy
• Strengthen and mature security and audit practices across the org
• Lead reporting efforts leveraging AI, including guiding less experienced team members on approach
• Mentor junior and mid-level analysts, providing technical guidance and quality oversight
• Serve as a trusted advisor to end users and business partners, overseeing day-to-day operations

Roles & Responsibilities

• Independently gather, analyze, and refine complex business requirements, partnering directly with business stakeholders across time zones
• Lead design of technical and functional implementation solutions from business requirements, with minimal oversight
• Architect and build solutions leveraging Salesforce.com Configuration technologies (objects, flows, formula fields, reports and dashboards, AppExchange products), applying best practices and scalable design patterns
• Define and oversee test strategy, including Unit and Integration testing, ensuring quality across the teams deliverables
• Lead troubleshooting efforts and resolve complex issues during functional testing and UAT phases using advanced Salesforce debug tools
• Drive business and technology discussions for requirement gathering analysis, prototyping, design reviews, and testing; represent the team in cross-functional and leadership conversations
• Design and govern scalable data models within Salesforce, applying sound object-oriented architecture principles
• Own deployment and post-production support of solutions in the Salesforce.com environment, leveraging scratch orgs and partnering with our tech lead on CI/CD best practices
• Proactively identify risks, dependencies, and opportunities for process improvement, escalating and resolving issues with limited guidance
• Ensure effective communication and coordination across offshore and onshore teams, accommodating overlapping working hours as needed
• Support our end users with their onboarding questions and issues

Qualifications

• Strong business acumen with the ability to influence stakeholders and drive alignment
• At least 8–10 years of experience as a Salesforce.com functional analyst/consultant, including demonstrated experience designing and delivering complex configuration-based solutions
• Proven experience mentoring or leading junior analysts/developers
• Significant relevant experience in the Financial Services industry, ideally with Financial Services Cloud
• Passion for technology, architecture, and problem solving at scale
• Strong experience with object-oriented design and SQL or Excel
• Demonstrated ability to work independently and take ownership of deliverables in a distributed team model
• Strong work ethic, teamwork, and cross-cultural collaboration skills
• Ability to ramp up quickly and adapt to shifting priorities
• Excellent written and verbal communication skills in English, with experience working with U.S.-based stakeholders
• Flexibility to accommodate overlapping hours with onshore teams as needed
• Ability to work in a very fast-paced, ambiguous environment
• Salesforce certifications preferred (e.g., Administrator, Platform App Builder, Financial Services Cloud)

Equal Opportunity Statement

KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.

KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email [e-mail]. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.kkr.com/careers because of your disability. You can request reasonable accommodations by sending an email to [e-mail]. Only emails left for this purpose will be returned.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.