Inspiredge IT Solutions Looking for Technical Support Engineer at Visakhapatnam, Andhra Pradesh

Inspiredge IT Solutions; Visakhapatnam; On-site; INR 1,20,000 - 2,00,000; Full time

Job summary

An established industry player seeks a dedicated Technical Support Engineer to join their dynamic team. This role is perfect for a fresh graduate eager to dive into the world of IT support. You will be responsible for diagnosing and troubleshooting customer issues while providing exceptional service in a fast-paced, 24/7 environment. This innovative firm values commitment and teamwork, offering a supportive atmosphere where your contributions will be recognized. If you possess strong communication skills and a passion for technology, this is the opportunity for you to kickstart your career in a rewarding field.

Benefits

Health insurance

Paid sick time

Paid time off

Provident Fund

Qualifications

• 0-1 years of experience in technical support and IT concepts.
• Strong problem-solving and communication skills are essential.

Responsibilities

• Diagnose, troubleshoot, and resolve MAC D issues for customers.
• Take ownership of customer issues and ensure resolution.

Skills

IT and networking concepts

Problem-solving skills

Communication skills

Customer handling skills

Research and troubleshooting

Team player

Commitment to work

Adaptability to 24/7 environment

Job description

Role: Technical Support Engineer

Experience: 0 – 1 years

Skills Required:

• Good understanding of IT and networking concepts
• Good team player and ready to work in support domain
• Hardworking and committed to work
• Ready to work in a 24/7 environment
• Researching, diagnosing, troubleshooting and identifying solutions to resolve MAC D issues
• Taking ownership of customer issues reported and seeing problems through to resolution
• Excellent problem-solving and communication skills
• Sound customer handling skills with good telephone etiquette

Soft Skills:

• Excellent oral and written communication skills
• Excellent communication and organization skills
• Strong analytical skills and excellent documentation skills
• Willing to work in rotational shifts and weekends

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹120,000.00 – ₹200,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Flexible shift
• Morning shift
• Night shift
• Rotational shift
• UK shift
• US shift
• Weekend availability

COVID-19 Considerations:
All employees are required to wear masks, and the task force team ensures the employees are taken care of.