Inside Sales Engineer

Flint Hills Resources; Navi Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Koch Engineered Solutions, John Zink brand, seeks an Inside Sales Engineer - Aftermarket to grow our aftermarket capability and support customers across the Middle East from Mumbai, India. You will own inquiries and opportunities through the lifecycle, converting demand into high-quality proposals and ensuring delivery and satisfaction.

The role requires strong technical and commercial skills, fluent English and Arabic, and the ability to manage multiple opportunities in a matrix organization.

Qualifications

• Strong technical and commercial capabilities for aftermarket sales.
• Excellent verbal and written English and Arabic communication.
• Well organized, self-directed, able to manage multiple opportunities and priorities.
• Experience working in a matrix organization and cross-functional teams.
• Commitment to safety and responsible work habits.

Responsibilities

• Serve as the primary technical and commercial contact for Middle East aftermarket inquiries.
• Provide timely technical support and clear recommendations to customers and internal stakeholders.
• Prepare competitive proposals (parts, upgrades, services) and handover to Execution/Service teams.
• Evaluate options balancing safety, cost, and schedule.
• Coordinate with regional resources and teams to ensure high-quality outcomes.
• Identify decision-makers to build long-term relationships.
• Capture and maintain opportunity data in Salesforce (SFDC).
• Share market feedback to grow the aftermarket business.

Skills

Technical aptitude

Customer-facing skills

English & Arabic communication

CRM / Salesforce

Multitasking / time management

Education

Engineering degree or equivalent

Tools

Salesforce CRM

Job description

Koch Engineered Solutions (KES), through its John Zink brand, is seeking a proactive and technically capable Inside Sales Engineer - Aftermarket to expand our aftermarket capability and better serve customers across the Middle East region. This high-impact, customer-facing role will act as the primary hub between Middle East team, and our global sales, execution, and service functions. You will own customer inquiries and opportunities through the inquiry-to-project lifecycle, converting demand into high-quality proposals and ensuring exceptional delivery and customer satisfaction.

Location: Mumbai, India (Primary) supporting Middle East region (Primarily office-based with periodic customer visits as required)

Our Team

We are a principle-based organization committed to teamwork and ingenuity. Our Aftermarket Sales team focuses on responsive, value-driven support that extends the life and performance of John Zink equipment. We collaborate closely with customers in refining, petrochemical, utilities, municipal, and other industrial markets to deliver engineered solutions, spare parts, upgrades, and services that improve safety, uptime, and efficiency.

What You Will Do

• Serve as the primary technical and commercial contact for aftermarket inquiries from the Middle East routed via the Dammam office.
• Provide practical, timely technical support and clear recommendations to customers and internal stakeholders.
• Prepare competitive, accurate proposals (parts, upgrades, services) and manage a seamless handover to Execution and Service teams.
• Evaluate technical and commercial options balancing safety, compliance, cost, and schedule.
• Apply local regulation and procurement knowledge to shape compliant, fit-for-purpose solutions.
• Coordinate with regional resources, Outside Sales Engineers, and Execution/Service teams to ensure continuity and high-quality outcomes.
• Identify and engage decision-makers and influencers to build long-term customer relationships.
• Proactively anticipate customer needs and propose differentiated aftermarket solutions that create value.
• Capture and maintain opportunity data in Salesforce (SFDC); keep records complete and current.
• Share market feedback and improvement ideas that grow the aftermarket business and increase productivity.

Who You Are (Basic Qualifications)

• Strong technical aptitude combined with commercial and customer-facing skills.
• Excellent verbal and written communication skills in English and Arabic.
• Well organized, self-directed, and able to manage multiple opportunities and priorities concurrently.
• Demonstrated ability to work collaboratively within a matrix organization.
• Strong adherence to safety and demonstrated safe work habits.
• Comfortable working primarily in an office environment with readiness to travel for customer visits as required.
• Exposure with CRM tools (Salesforce preferred) or similar opportunity-tracking systems.

What Will Put You Ahead

• Engineering or equivalent technical background.
• Exposure to aftermarket sales, service coordination, or direct end-user interactions with industrial combustion, emissions control, or related equipment.
• Familiarity with Middle East commercial practices, procurement processes, and relevant local legislation.
• Understanding of preparing technical and commercial proposals and supporting project handovers to execution teams.
• International exposure and ability to operate across cultures and organizational boundaries.

At Koch companies, we are entrepreneurs. We openly challenge the status quo, find new ways to create value, and reward individual contribution. Any compensation range provided for a role is an estimate determined by market data; the actual amount may be higher or lower based on each candidate's skills, experience, and location. If you have questions about compensation, please speak with your recruiter about our flexible compensation philosophy.

Who We Are

At Koch Engineered Solutions, John Zink specializes in process and pollution control equipment and digital technologies that reduce emissions and optimize resource use. Our portfolio includes advanced combustion technologies such as burners, flares, thermal oxidizers, boiler burners, and vapor recovery systems, serving industries like refining, chemicals, pharmaceuticals, pulp and paper, municipalities, utilities, and automotive. Our Equipment, Technology and Services group delivers engineered-to-order solutions and aftermarket services that help customers operate safely, efficiently and in an environmentally responsible way.