Inside Sales Associate - Credit Card Growth

Zolve; Bengaluru; Remote; INR 400,000 - 800,000; Full time

Job summary

A leading fintech firm in Bengaluru is seeking an Inside Sales Associate to drive credit card growth. This full-time role involves engaging with leads through calls and CRM, explaining benefits, assisting in application processes, and ensuring a smooth onboarding experience. Candidates should have 1-6 years of telesales experience, strong communication skills, and a results-driven mindset. The position operates in US shifts with a focus on activating users and facilitating their first transactions.

Qualifications

• 1–6 years of telesales or financial-product sales experience.
• Strong outbound calling background.
• CRM proficiency and disciplined documentation.

Responsibilities

• Convert and activate Zolve Credit Card users.
• Call and follow up with leads through CRM.
• Explain card benefits and assist with applications.
• Guide users through activation and setup.
• Follow compliance standards and QA audits.
• Share insights for funnel improvements.

Skills

Strong English communication

Persuasion

Objection handling

High call stamina

CRM proficiency

Target and results-driven mindset

Tools

CRM software

Job description

ABOUT ZOLVE

Welcome to the financial frontier of limitless possibilities - welcome to Zolve. We're not just a fintech; we're architects of a financial revolution, crafting a narrative that transcends borders. At Zolve, we believe in rewriting the rules of finance to empower global citizens, nomads, and dreamers to navigate the world without constraints.

Zolve is the world's first cross‑border neo‑bank which helps migrants get access to credit in the new country based on their home country credit score. Zolve’s cross‑border capabilities enable global citizens to access financial products such as checking accounts, credit cards, remittances, insurance, and loans seamlessly, helping them to be financially free to pursue their ambitions, without limiting the services to a particular country.

As we continue to grow into multiple geographies, product lines and customer segments, we are seeking a dynamic individual to join us and support our journey.

JOB DESCRIPTION

Role: Inside Sales Associate– Credit Card Growth

Location: Bengaluru ( Remote)

Shift Timings : US Shifts/ Rotational

Employment Type: Full‑Time

We are seeking a performance‑driven Inside‑Sales Associate to convert and activate Zolve Credit Card users across Indian outbound and US‑resident student/professional segments. You will own the funnel from lead engagement to first transaction, ensuring clarity, trust, and a smooth onboarding experience.

Lead Engagement & Qualification

• Call and follow up with leads daily through CRM.
• Assess customer profile and update CRM with accurate status.
• Maintain strong connection and first‑contact quality. Target: ≥70% connection rate | 100% CRM accuracy.

Application Conversion

• Explain card benefits and process clearly.
• Assist prospects via call/WhatsApp to complete applications.
• Address doubts on eligibility, KYC, and usage. Target: ≥40% application completion.

Activation & First Transaction

• Guide users through activation and Apple/Google Pay setup.
• Encourage first purchase using rewards/benefits. Target: ≥30% complete first transaction within 10 days.

CRM Hygiene & Reporting

• Maintain clean, real‑time CRM data.
• Submit daily and weekly conversion reports.

Compliance & Quality

• Follow communication standards; avoid high‑pressure tactics.
• Participate in QA audits.
• Target: 0 violations | ≥90% QA score.

Feedback & Learning

• Share insights on objections and funnel gaps.
• Contribute to script/process improvements.

QUALIFICATIONS

Experience

• 1–6 years of telesales or financial‑product sales.
• Strong outbound calling background.

Core Skills

• Strong English communication (neutral accent).
• Persuasion, objection handling, and high call stamina.
• CRM proficiency & disciplined documentation.
• Target and results‑driven mindset.

Nice to Have

• Credit card sales experience.
• Understanding of US student/professional life.
• WhatsApp‑based sales experience.
• KYC/AML basics.
• Empathetic, trustworthy, ethical, and persistent.
• Coachable with high ownership.