Infrastructure & Windows Support Administrator

Bluestone Software; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Bluestone Software is seeking an Infrastructure & Cloud Support Associate to provide overnight monitoring and first-level IT support for a 24x7 hybrid environment, covering Azure, AVD, Windows, Linux, Citrix Cloud, VMware, Grafana, and Azure Monitor.

You will respond to alerts, perform initial troubleshooting, follow SOPs, and collaborate with L2/L3 teams to ensure service continuity during the overnight shift.

Qualifications

• 47 years of relevant IT infrastructure experience.
• 2–3 years of Azure administration and support, including VMs, networking, identity, storage, monitoring.
• 2–3 years of Windows Server and Active Directory administration and troubleshooting.
• 2–3 years of VMware administration and virtualized infrastructure.
• 1–2 years of Grafana, Azure Monitor and related monitoring tools.

Responsibilities

• Provide overnight monitoring and first-level technical support for a 24x7 hybrid IT environment.
• Respond to alerts and incidents, perform basic troubleshooting and health checks.
• Follow runbooks and SOPs and escalate when required.
• Collaborate with L2/L3 teams to resolve issues and ensure service continuity.

Skills

Azure

Windows Server

VMware

Grafana

Azure Monitor

Monitoring tools

Linux

Education

Bachelor's degree in CS/IT/Engineering

Tools

Azure Cloud

Azure Monitor

Grafana

VMware

Job description

THE OPPORTUNITY | Overview of Scope

We are seeking an Infrastructure & Cloud Support Associate to provide overnight operational support as part of a 24x7 support model. The role will support the day-to-day monitoring and operational health of a hybrid IT environment covering Linux, Citrix Cloud, Microsoft Azure, Azure Virtual Desktop (AVD), Windows, VMware, MFT/FTP, Grafana, and Azure Monitor.

The primary responsibility will be to provide first-level monitoring and technical support during the overnight shift, respond to system alerts and user incidents, perform initial troubleshooting, follow established operational procedures.

WHAT YOU'LL DO | Work Activities and Responsibilities

Provide overnight monitoring and first-level technical support for a 24x7 hybrid IT environment covering Citrix Cloud, Azure, AVD, Windows, VMware, MFT/FTP, Grafana, and Azure Monitor. Respond to alerts and incidents, perform basic troubleshooting and routine health checks, follow established runbooks and SOPs, escal…

MUST HAVES | Technical or Industry Experience Required

• Overall Experience: 47 years of relevant IT infrastructure experience.
• Microsoft Azure: 2–3 years of experience administering and supporting Azure resources, including virtual machines, networking, identity/access, storage, monitoring, and operational troubleshooting.
• Windows Infrastructure: 2–3 years of experience administering and supporting Windows Servers and endpoints, Active Directory, Group Policy, patching, system health, security, and troubleshooting.
• VMware: 2–3 years of experience supporting and administering virtualized infrastructure, including virtual machines, resource utilization, capacity, performance, and availability.
• Observability & Monitoring: 1-2 years of experience with Grafana, Azure Monitor, and related monitoring tools, including dashboard management, alerting, log analysis, performance monitoring, and proactive issue identification.

NICE TO HAVES | Technical or Industry Experience Preferred

• Automation & Continuous Improvement: Identify opportunities to automate repetitive administrative tasks, improve monitoring and alerting, standardize operational processes and enhance platform reliability.
• Documentation & Compliance: Maintain technical documentation, operational procedures, knowledge articles, and ensure adherence to security, compliance, and organizational standards.

HOW YOU WORK | Key Personal Attributes and Competencies

• Customer & Service Focused: Provides reliable and responsive overnight L1 support while maintaining service availability and a positive user experience.
• Troubleshooting: Follows established procedures to monitor, identify, troubleshoot, and resolve common infrastructure and application issues, escalating when required.
• Proactive Monitoring: Monitors Azure, AVD, Windows, Linux, Citrix Cloud, VMware, Grafana, and Azure Monitor for alerts and service health issues.
• Ownership & Accountability: Takes ownership of incidents and alerts, ensures timely resolution or escalation, and maintains accurate documentation.
• Collaborative: Works effectively with L2/L3 and other technical teams to resolve issues and support a 24x7 environment.
• Communication: Provides clear and timely updates on incidents, alerts and escalations.
• Adaptable: Willing to learn new technologies and follow standard processes in a fast‑paced 24x7 support environment.

EDUCATION & CREDENTIALS

• Bachelor’s degree or diploma in Computer Science, Information Technology, Engineering, or a related field.
• Basic knowledge of Linux, Powershell, Devops tools are preferred.
• Entry-level certifications such as Microsoft Azure Fundamentals (AZ-900), ITIL Foundation, or equivalent are an advantage.