Infrastructure Engineering Manager

Columbia Sportswear Company; India; On-site; INR 2,600,000 - 4,800,000; Full time

Job summary

Columbia Sportswear Company is seeking an Infrastructure & Operations Engineering Delivery Manager in India to lead a team responsible for global infrastructure, data centers, and hybrid cloud services. You will set strategy with US leadership and drive reliable, scalable operations across on‑prem and cloud resources.

You will champion automation, governance, and continuous improvement while partnering with stakeholders to align infrastructure with business goals and digital transformation.

Qualifications

• 5+ years in a management or team‑lead role overseeing technical staff.
• 10+ years of experience in infrastructure or systems engineering.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.

Responsibilities

• Lead and develop a team of engineers and analysts responsible for infrastructure operations, monitoring, and service delivery and reliability.
• Define the roadmap for infrastructure and network modernization, automation, and operational resilience.
• Oversee reliability, performance, and lifecycle of on‑premises and hybrid infrastructure including servers, storage, network, and collaboration tools.
• Partner with senior IT and business stakeholders to align infrastructure strategy with corporate objectives and digital transformation goals.
• Champion automation, configuration management, and repeatable processes to reduce risk and manual effort.
• Ensure adherence to ITIL‑based operational frameworks and drive continual service improvement.

Skills

Leadership

Infrastructure

Hybrid Cloud

ITIL & ITSM

Vendor Management

Cross-functional Collaboration

Automation & Observability

Hybrid IT

Education

Bachelor's degree in Computer Science/Engineering

Tools

Jira

Confluence

Job description

Infrastructure & Operations Manager

Technology is the backbone of how Columbia delivers to our customers and partners worldwide. The Digital Technology (CDT) organization powers a complex hybrid ecosystem that supports four global brands, a dynamic supply chain, and hundreds of retail locations across the world. We’re seeking an Infrastructure & Operations Engineering Delivery Manager to lead a team of infrastructure and network engineers in our Global Capabilities Center in India. This role will work closely with US‑based Infrastructure leadership on setting and implementing infrastructure strategy and ensuring those services are performing optimally.

The GCC Compute and Network engineering team is responsible for the availability, performance, and modernization of Columbia’s global infrastructure, including data centers, distribution centers, remote offices, virtualization platforms, storage systems, and hybrid cloud services.

Responsibilities

• Leadership & Strategy
  • Collaborate with peer leaders to orchestrate a combined global strategy and plan for execution.
  • Lead and develop a team of engineers and analysts responsible for infrastructure operations, monitoring, and service delivery and reliability.
  • Define the roadmap for infrastructure and network modernization, automation, and operational resilience.
  • Drive a culture of accountability, collaboration, and technical excellence, leveraging data and established metrics.
  • Partner with senior IT and business stakeholders to align infrastructure strategy with corporate objectives and digital transformation goals.
• Operations & Service Management
  • Oversee the reliability, performance, and lifecycle of on‑premises and hybrid infrastructure—including servers, storage, virtualization platforms, backup systems, network, wireless, firewalls, M365, and Exchange.
  • Ensure infrastructure monitoring, incident response, change control, and problem management processes are understood, implemented, and consistently followed.
  • Ensure adherence to ITIL‑based operational frameworks and drive continual service improvement.
  • Participate in disaster recovery planning and testing to maintain resiliency and business continuity across critical services.
  • Champion automation, configuration management, and repeatable processes to reduce risk and manual effort.
  • Ensure adherence to Information Security and other regulatory controls, standards and policies.
  • Understand license models and provide input into budgeting cycles.
• Hybrid Cloud & Modernization
  • Integrate hybrid environments that bridge on‑premises data centers with Microsoft Azure and other cloud platforms.
  • Assist in implementing hybrid connectivity and ensure secure, high‑performance interoperability between on‑premises and cloud resources.
  • Partner with Cloud Engineering and Information Security teams to align governance, identity, and compliance frameworks.
  • Support migration of legacy workloads to modern platforms while maintaining operational stability.
• Collaboration & Stakeholder Management
  • Work with a global intrateam of engineers and cross‑functionally with other Columbia Digital Teams to deliver reliable and cost‑effective solutions.
  • Communicate metrics, performance trends, and risks clearly to leadership and business partners.
  • Serve as the escalation point for critical infrastructure incidents, ensuring transparent communication and rapid resolution, including on‑call rotations.
• Empowering People Leader
  • Build and lead strong teams through coaching, trust, and empowerment.
  • Foster a collaborative culture where individuals take ownership and deliver results.
  • Develop people through empathy, continuous feedback, mentorship, and career growth opportunities.
• Operationally Excellent
  • Think in terms of reliability, service availability, and measurable outcomes.
  • Enforce established operational processes and use metrics (SLAs, KPIs) to drive accountability.
  • Balance operational stability with innovation and continuous improvement.
• Technically Fluent & Business‑Minded
  • Understand how infrastructure decisions affect business outcomes.
  • Communicate clearly and persuasively with both engineers and executives.
  • Propose and contribute input in creating scalable, secure, and cost‑effective solutions that enable business agility.
• Change Agent & Modernizer
  • Champion modernization of legacy systems and migration to hybrid architectures.
  • Promote automation, observability, and resilience across infrastructure operations.
  • Stay informed on emerging technologies—virtualization, hybrid cloud, AI‑driven operations—and identify opportunities to apply them.
• Delivery‑Oriented & Resilient
  • Excel in dynamic environments with multiple competing priorities.
  • Maintain calm under pressure and lead teams through critical incidents with composure and clarity.
  • Ensure commitments are met and service quality continuously improves.

Qualifications

• Experience
  • 5+ years in a management or team‑lead role overseeing technical staff.
  • 10+ years of experience in infrastructure or systems engineering.
  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (Master’s preferred).
• Leadership & Technical Skills
  • Proven experience managing teams supporting enterprise infrastructure: virtualization (VMware, Hyper‑V), Windows Server OS, storage, compute, backup/recovery platforms, network, wireless, firewalls, M365, and Exchange.
  • Hands‑on experience operating hybrid environments integrating on‑premises, SaaS integrations, and Azure cloud deployments.
  • Deep knowledge of infrastructure monitoring, incident management, automation tools, and ITSM processes.
  • Strong understanding of disaster recovery planning, testing, and operational governance.
  • Excellent leadership, communication, and vendor management skills.
• Preferred Skills
  • Experience with globally dispersed infrastructures.
  • Experience with Jira and Confluence and breaking work down with engineers.
  • Experience with ITIL, Jira Service Management or similar ITSM frameworks.
  • Exposure to AIOps, observability, or automation platforms.
  • Background managing outsourced or global service delivery teams.