Infra Tech Support Practitioner

Accenture services Pvt Ltd; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Accenture services Pvt Ltd in Gurugram invites an Infra Tech Support Practitioner to deliver L1–L2 technical support for infrastructure, systems, and applications in production and development environments, remotely or onsite. The role interfaces with users/clients to diagnose issues and provide effective resolutions to ensure service stability.

The position emphasizes AKS cluster provisioning with Terraform, Kubernetes administration, and Azure DevOps workflows.

Qualifications

• Kubernetes and Microsoft Azure DevOps are must-have skills.
• In-depth Kubernetes concepts: Pods, Deployments, Services, Namespaces, PVs, PVCs, Storage Classes, RBAC, Networking, PDBs, HPA.
• Proficiency with kubectl and YAML for Kubernetes configurations.
• AKS knowledge with Node Pools, RBAC, upgrades, monitoring, and logging.
• Azure services like VNet, Subnet, NSG, Private Endpoint, Private DNS, Managed Identity, Key Vault, Storage, Load Balancer.
• Terraform to deploy Azure Services and AKS Clusters; Terraform experience required.
• GitOps tools (Flux / ArgoCD) preferred; service mesh knowledge (Istio) preferred.
• Security best practices for AKS including RBAC and secure container images.
• Minimum 5 years of Kubernetes experience; 15 years education; Gurugram office.

Responsibilities

• AKS Cluster Provisioning and Configuration using Terraform and Azure DevOps.
• Troubleshooting Kubernetes, AKS clusters, Istio, GitOps, and Terraform issues.
• Plan and perform AKS upgrades and apply security patches.
• ITSM handling: incidents, change requests, RCAs, CMDB.
• Documentation related to AKS.
• Shifts and on-call on a rotational basis.
• Participate in calls as AKS SME and share inputs on Kubernetes topics.

Skills

Kubernetes

Microsoft Azure DevOps

Education

15 years full time education

Tools

AKS

Terraform

Istio

GitOps

Helm

Kustomize

Azure DevOps

Job description

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Kubernetes, Microsoft Azure DevOps

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients to identify and resolve issues efficiently, ensuring smooth operation and stability of services. The position includes providing support through remote and onsite engagements, adhering to established procedures and operational frameworks to maintain high-quality service delivery and minimize downtime.

Roles & Responsibilities

• AKS Cluster Provisioning and Configuration: Deploy and set up AKS clusters with appropriate configurations using Terraform and Azure DevOps.
• Troubleshooting: Identify and resolve issues related to Kubernetes, AKS clusters and related components like Istio, GitOps, Autoscaling, Helm, Kustomize etc. Need to troubleshoot issues related to Terraform during AKS Cluster deployment.
• Upgrades and Patches: Plan and perform AKS upgrades and apply security patches to keep the clusters up-to‑date and secure.
• ITSM: Need to work on incidents, Change Requests, RCAs, CMDB etc.
• Documentation: Need to create documentation related to AKS.
• Shifts and On‑call: Need to work on night shifts and on‑calls on a rotational basis, as and when required by the team.
• Meetings and Calls: Need to participate in various calls and discussions with different teams as AKS SME and to share required inputs as Kubernetes / AKS SME.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Kubernetes, Microsoft Azure DevOps.
• Kubernetes : In-depth knowledge of Kubernetes concepts, architecture, and administration.
• Should have in‑depth knowledge on core Kubernetes concepts like Pods, Deployments, Services, Namespaces, PVs, PVCs, Storage Classes, Role Assignments, Kubernetes Networking, PDBs, HPA etc. Need to have proficiency on working with kubectl tool. Need to have good knowledge and understanding on YAML files related to Kubernetes.
• AKS : Should have in‑depth knowledge on AKS concepts like Node Pools, AKS RBAC, AKS upgradation, Node OS upgradation, AKS Monitoring, AKS Logging, Workload Identity etc.
• Azure DevOps: Working knowledge of Azure DevOps , which includes Azure Repo, branching strategy, pull requests, and git commands. Must know how to use Azure DevOps through IDE tool like VS Code.
• Azure : Proficiency in using Azure services, especially Azure Kubernetes Service (AKS).
• Should have good knowledge on Azure Services like VNet, Subnet, UDR, NSG, Private Endpoint, Private DNS, Managed Identity, Role Assignment, Key Vault, Storage Account , Load Balancer etc.
• Terraform: Should have experience in using terraform to deploy Azure Services and AKS Cluster.
• AKS Cluster Provisioning and Configuration: Deploy and set up AKS clusters with appropriate configurations using Terraform.
• Monitoring and Logging: Should have good knowledge on monitoring and logging solutions to gain insights into cluster performance, application behavior, and resource usage.
• Security: Should have good knowledge on security best practices for AKS, including RBAC (Role‑Based Access Control), network policies, and secure container images.
• Troubleshooting: Identify and resolve issues related to AKS clusters, Kubernetes, Terraform, and infrastructure components.
• Upgrades and Patches: Plan and perform AKS upgrades and apply security patches to keep the clusters up‑to‑date and secure, using in‑line or blue‑green upgradation approach.
• GitOps : Working knowledge of any of the GitOps tool (Flux / ArgoCD) is preferred.
• Service Mesh : Knowledge of a Service Mesh product (ex: Istio) is preferred.
• Troubleshooting Skills: Ability to diagnose and resolve issues related to Kubernetes and containerized applications.
• Cloud Native Ecosystem: Awareness of other cloud‑native tools and technologies such as Istio, Helm, and CI/CD pipelines.
• Communication and Teamwork: Strong communication and collaboration skills to work effectively with cross‑functional teams.

Additional Information

• The candidate should have minimum 5 years of experience in Kubernetes.
• This position is based at our Gurugram office.
• A 15 years full time education is required.