Infra Project Manager

Hexaware Technologies, Inc.; India; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a Transition Manager to lead comprehensive transition strategies and ensure seamless service operations. This dynamic role involves collaborating with stakeholders to develop detailed transition plans and managing the transition of services from project mode to operational status. The ideal candidate will have extensive experience in transition management, strong project management skills, and a solid understanding of ITIL frameworks. Join a forward-thinking company where your leadership and expertise will drive successful transitions and enhance operational efficiency, making a significant impact in a fast-paced environment.

Qualifications

• 10+ years of experience in transition management or similar roles.
• Strong knowledge of ITIL and project management frameworks.

Responsibilities

• Develop and execute transition plans ensuring service continuity.
• Manage service transitions and ensure all SLAs are met.
• Oversee post-transition support and monitor performance.

Skills

Transition Management

ITIL Knowledge

Project Management

Risk Management

Change Management

Communication Skills

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Business Management

Tools

Monitoring Systems

Ticketing Systems

Job description

Transition Manager Job Description
Key Responsibilities:

1. Transition Planning & Strategy:
   Develop and execute comprehensive transition plans, including detailed timelines, resources, risk assessments, and impact analyses.
   Define transition strategies in collaboration with key stakeholders, ensuring that transitions align with organizational goals, service continuity, and performance requirements.
   Work closely with project managers, IT teams, and business units to understand the scope of transitions, assess risks, and plan for operational changes.
2. Service & Operations Transition:
   Manage the transition of services from project mode to operational business-as-usual (BAU), ensuring all service-level agreements (SLAs) are met.
   Coordinate the handover of systems, applications, or services from development or third-party vendors to internal operational teams.
   Ensure that all operational, support, and technical requirements are documented and fulfilled before transition completion.
   Set up necessary support structures (e.g., help desk, technical support, monitoring tools) for ongoing operations post-transition.
   Conduct operational readiness assessments to confirm that teams, tools, and processes are prepared to support new or migrated services.
3. Stakeholder Management & Communication:
   Act as the primary point of contact for stakeholders during the transition, ensuring clear communication between teams, senior leadership, and external vendors.
   Engage with cross-functional teams including IT, finance, HR, and operations to ensure alignment and coordination during the transition process.
   Conduct regular progress meetings and provide updates to all relevant stakeholders, identifying potential risks or roadblocks.
   Manage stakeholder expectations and ensure that any changes in scope or timelines are effectively communicated.
4. Risk & Issue Management:
   Identify, assess, and mitigate risks related to service or operational transitions, ensuring business continuity and minimizing disruption.
   Develop and implement contingency plans in case of unexpected issues during the transition.
   Proactively identify potential bottlenecks or obstacles during transitions and take corrective actions where necessary.
   Ensure all documentation and transition procedures are completed and reviewed for audit and compliance purposes.
5. Post-Transition Support:
   Oversee post-transition stabilization, ensuring that all services are functioning as expected and that any issues are resolved quickly.
   Monitor performance and ensure a smooth knowledge transfer to operational teams.
   Organize post-implementation reviews and document lessons learned to improve future transition processes.
6. Change Management:
   Lead change management efforts related to the transition, ensuring that teams are informed, trained, and equipped to handle new processes or technologies.
   Develop and implement training programs, support structures, and documentation to help employees and teams adjust to new systems and processes.
   Ensure compliance with organizational policies, change control processes, and external regulations.

Qualifications:

Required Skills:
Proven experience in transition management, including planning, execution, and post-transition stabilization.
Strong knowledge of ITIL or service management frameworks for transitioning services from development to operational environments.
Experience managing transitions in complex environments, such as large-scale IT infrastructure, cloud migration, or outsourcing initiatives.
Project management skills, including experience managing timelines, budgets, and resources in large-scale projects.
Excellent understanding of risk management and ability to mitigate risks during transitions.
Strong interpersonal and communication skills, with the ability to work with both technical and non-technical teams.
Proficiency in change management practices, helping teams adapt to new processes, technologies, or organizational structures.

Preferred Skills:
ITIL certification (Foundation or higher).
Project management certifications such as PMP, PRINCE2, or equivalent.
Experience with outsourcing, cloud migrations, or large-scale organizational transformations.
Familiarity with tools and technologies used for operational transitions, such as monitoring systems, ticketing systems, and support tools.

Education and Experience:
Bachelor’s degree in information technology, Business Management, or a related field.
10+ years of experience in transition management or similar roles involving project management and change management.
Demonstrated experience in handling transitions across multi-functional and geographically dispersed teams.

Additional Competencies:
Strong leadership and decision-making abilities.
Excellent problem-solving and analytical skills.
Ability to work under pressure and handle multiple transitions simultaneously.
A strong eye for detail and the ability to work in a fast-paced, dynamic environment.