Infosys BPM Looking for Customer Support Executive at Bengaluru, Karnataka, India

Infosys BPM; Bengaluru; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking dedicated customer support professionals to join their dynamic team in Bengaluru. This role focuses on managing customer interactions through various channels, ensuring timely and professional service. You'll have the opportunity to demonstrate ownership and accountability while building relationships with customers and stakeholders. If you're adaptable, thrive in fast-paced environments, and possess strong communication skills, this position offers a fantastic opportunity to enhance your career in customer support. Join a forward-thinking company where your contributions can make a significant impact!

Qualifications

• 1-3 years of experience in customer support roles.
• Ability to manage customer interactions professionally.

Responsibilities

• Manage customer interactions through calls, emails, and chat.
• Achieve personal objectives for activity volumes and adherence to processes.

Skills

International Customer Support

Chat Process

Problem-Solving Skills

Effective Listening Skills

Communication Skills

Business Knowledge

Education

Any Graduate

Job description

Infosys BPM hiring for “Customer Support”

Work Location: Bangalore

Skills: International Customer Support - Chat process

Experience: 1-3 Years

Shift: Night Shift

Qualification: Any graduate

Job Description:

• Managing all customer interactions through calls, emails and chat in a timely and professional manner within an agreed service level.
• Complete customer requests for new/additional services according to business rules and processes, within defined service levels and accuracy targets, to ‘get it right first time’ and avoid repeat calls/follow up/corrective actions and billing accuracy targets.
• Demonstrate ownership and accountability throughout all customer contact, representing client in the best possible light to the business customer base and acting as the customer champion.
• Achieve personal objectives for activity volumes, schedule adherence, call work/hold, adherence to process and business rules and personal attendance to contribute to team business efficiency targets.
• Understand and interpret customer contracts into day-to-day processes and utilize that knowledge in handling requests.
• Engage with key stakeholders over the phone, via e-mail or face to face when requested, building and developing relationships with these customers and partners.
• Flexibility to cross-train and support with other complexities in the wider business area.
• Assist with any other key tasks as requested.
• Ability to adapt to and thrive in a fast-paced, dynamic environment.
• Communicate clearly and professionally both verbally and in writing.
• Problem-solving skills, including questioning and diagnostic abilities.
• Demonstrate an ability to develop and maintain a network of contacts internally and externally.
• Understanding of customer contracts and delivery expectations.
• Effective listening skills and excellent attention to detail.
• Decision Making: Decisions are mainly based on policy, process and published business rules and pre-set investment levels, but agent is empowered to find the best solution for the customer and escalate where this is not possible within defined rules or processes.
• Business Knowledge: Strong knowledge of business and consumer tariffs, products, services, devices, processes and business rules is required to achieve single call resolution and provide the best customer experience at all times.

If interested, please share your resume with the details below to [e-mail]

1. Name:
2. Email & Mobile Number:
3. Graduation:
4. Post-Graduation (If applicable):
5. Total experience:
6. Relevant experience:
7. Current/Previous Company name:
8. Current CTC:
9. Expected CTC:
10. Notice period:
11. Current location:
12. Flexible with Night Shift:

Thanks & Regards,

Thilbertta Dorine P

Talent Acquisition Team

Infosys BPM Ltd.