Information Technology Director

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 4,000,000 - 8,000,000; Full time

Job summary

NTT DATA is seeking an IT Director to oversee the delivery of contracted IT services, lead multi‑department teams, and drive strategic initiatives across global accounts. This role ensures quality, on‑time, and financially sound delivery while identifying opportunities for growth and innovation.

You will mentor leaders, manage large cross‑functional teams, and shape delivery processes within a highly matrixed environment, partnering with client leadership to maximize satisfaction and outcomes.

Qualifications

• Typically requires 12–15 years relevant IT delivery experience.
• 5–7 years managerial/leadership experience.
• Demonstrated experience at overseeing and managing large and complex accounts.
• Demonstrated ability to develop and implement strategic initiatives.

Responsibilities

• Provides direction and guidance for administration and results for multiple departments within a function of work area.
• Translates business plans into objectives and exercises latitude in managing operations.
• Accomplishes results through the efforts of subordinate managers / professional team members.
• Leads the defining and adherence to delivery management processes and policies.
• Delivers in a highly matrixed global delivery model.

Skills

Delivery management

Stakeholder communication

Leadership

Analytical skills

Negotiation

Organizational skills

Mentoring/training

Cross-functional leadership

Job description

IT Director Req ID: 392104 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

Overview

Oversees a team that delivers contracted IT services to clients. Leads the development and implementation of delivery strategies of various IT solutions to clients. Accountable for ensuring quality, timing and financial delivery objectives are met by team. Identifies opportunities for account growth and innovation. Proactively identifies potential issues and drives resolution to avoid client impact and facilitate continuous improvement. Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the client experience. Develops and maintains strong relationships with client leadership team.

Duties

Provides direction and guidance for administration and results for multiple departments within a function of work area. Translates business plans into objectives and exercises latitude in managing operations. Accomplishes results through the efforts of subordinate managers / professional team members.

• Responsible for managing larger groups of team members, which may also include lower-level leaders.
• Responsible for large accounts with high level of complexity.
• Leads the defining and adherence to delivery management processes and policies.
• Responsible for delivering in a highly matrixed global delivery model.
• Mentors and trains less experienced delivery management team members.
• Expert priority-setting skills as they relate to setting strategic direction for the group.
• Ability to lead large cross functional teams.
• Demonstrated attentiveness to driving quality and productivity within team.
• Expert analytical, problem solving, negotiation and organizational skills.
• Ability to motivate, direct and lead large groups of people at all levels within the organization.
• Extensive experience managing very large third-party relationships across geographies and/or industries in the successful achievement of client satisfaction levels.
• Advanced ability to implement delivery transformation programs to re‑engineer delivery cost model.

Typically requires 12-15 years relevant experience.

Includes 5-7 years managerial/leadership experience.

Demonstrated experience at overseeing and managing large and complex accounts.

Demonstrated ability to develop and implement strategic initiatives.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Experience Level Executive Level