Information Systems Support

Decentralized Masters; Mumbai; Remote; INR 1,613,000 - 1,935,000; Full time

Benefits offered by this job

Fully remote

Team offsites

Job summary

Catalyst Capital is seeking an Information Systems Support professional to maintain the managed-device program and access controls across the Catalyst Capital group. This hands-on seat handles Tier 1 and 2 tickets, routes Tier 3 issues, and supports staff remotely during EST hours, ensuring secure access and smooth device operation.

This role is fully remote, supporting a distributed team, and works under the Security & Infrastructure Lead, documenting changes to maintain security posture and

Qualifications

• Experience on a support desk that distinguishes Tier 1, 2 and 3 tickets.
• Calm, clear communication with staff needing devices or accounts fixed.
• Practical work with managed devices and access controls.
• Ability to follow established security procedures without creating new standards.

Responsibilities

• Manage the everyday questions and setup of company devices.
• Assist with requests to grant, change, or remove access.
• Handle Tier 1 and Tier 2 tickets to a fix or clear next step.
• Route Tier 3 tickets with context to the appropriate teammate.
• Write notes documenting what changed for continuity.

Skills

Tiered support

Clear communication

Access control knowledge

Device management

Ticket routing

Job description

Who We Are

Catalyst Capital is a profitable, bootstrapped holding company building a diversified financial services group - education, publishing, software, wealth and tax planning tools, investment products and proprietary trading technology - funded entirely from its own operating cash. We have never taken outside capital.

The cash engine is Decentralized Masters, a DeFi education business that went from zero to 160+ people, 4,500+ paying members and roughly $48.6M of FY26 revenue at ~25% earnings before tax in four years. That engine funds everything else on this page.

Purpose

Information Systems Support assists the Security & Infrastructure Lead with the managed-device program, access controls, and support tickets for the Catalyst Capital group. The seat is the first response when a staff member needs a device fixed, an access credential handled, or a ticket worked before it becomes a larger incident.

This is a hands-on support role. It does not run the security and infrastructure function, and it does not manage other people. The seat serves the whole group, above any single brand.

Reporting

• Reports to the Security & Infrastructure Lead.
• No direct reports.
• Keeps the Security & Infrastructure Lead informed when a ticket, a device, or an access change needs their decision.
• Routes tier 3 tickets to the teammate who should own them. Does not keep those tickets in order to finish them alone.

Authority

Decide alone

• How to work a tier 1 or tier 2 ticket through to a fix or a clear next step, inside the standard the Security & Infrastructure Lead has already set.
• The notes that record what changed, so the next person can see it.
• Everyday device questions and setup steps that the managed-device program already covers.

Do not decide

• Access policy. Grant, change, or remove access only the way the Security & Infrastructure Lead has defined. Do not invent a new standard for a request.
• Whether this function's program or priorities change. That sits with the Security & Infrastructure Lead.

Route or escalte

• Tier 3 tickets go to the right teammate, with enough context that they do not have to start over.
• Any ticket, device issue, or access change that needs the Security & Infrastructure Lead's decision goes to that lead before the change is made.

What you will be doing

Managed devices

• Assist with the managed-device program: setup, changes, and the everyday questions that come with company devices.

Access controls

• Assist with requests to grant, change, or remove access.
• Confirm who is asking and what they should receive before changing anything.
• Follow the Security & Infrastructure Lead's standard. Do not write a new one per request.

Tickets

• Work tier 1 and tier 2 support tickets through to a fix or a clear next step.
• Route tier 3 tickets to the right teammate, with the context they need.
• Write notes on what changed.
• Serve staff across the Catalyst Capital group.

Required

• Experience on a support desk that distinguishes tier 1, tier 2, and tier 3, including when to stop and hand a ticket on.
• Practical work with managed devices and with access controls.
• Calm, plain communication with people who are blocked and need a device or an account fixed.
• Care with access: confirm the requester and the access they should receive before making a change.
• This seat has no direct reports. People-management experience is not required.

• Full-time, EST
• Fully remote.
• Team Offsites (Dubai, Costa Rica, etc.)
• The seat covers staff across the Catalyst Capital group.
• Salary: $1,500-$1,800 per month