Information Services Group Looking for Automation Anywhere – Production Support / HelpDes[...]

Information Services Group; Bengaluru; On-site; USD 60,000 - 1,00,000; Full time

Job summary

Join a dynamic team of problem solvers in a forward-thinking company that embraces innovation and collaboration. As part of the Automation practice, you will leverage your expertise in Robotic Process Automation (RPA) to help clients achieve significant business outcomes. Your role will involve developing and configuring automation processes, ensuring best practices, and maintaining documentation. This is an exciting opportunity to work with cutting-edge technologies and contribute to a diverse team that values every opinion. If you are a self-motivated individual ready to tackle challenges in a fast-paced environment, this role is perfect for you.

Qualifications

• 2+ years of experience in professional services, preferably in automation projects.
• Certification in Automation Anywhere is mandatory.

Responsibilities

• Develops and configures automation processes as per the solution design document.
• Support teams during UAT and Production/Pilot phases.

Skills

Robotic Process Automation (RPA)

Automation Anywhere

Blue Prism

UiPath

MS Word

MS Excel

MS Exchange

ZenDesk

Cloud-based ticketing portals

Troubleshooting skills

Education

IT or Business Degree

Tools

RPA tools

Ticketing platforms

Job description

With us you can be part of a team and still ride new waves. We work closely together, share knowledge, and support each other 100% of the way. We welcome everyone’s opinion – whether a partner, consultant, or analyst.

It’s substance that matters! And it’s what keeps us curious.

IT is constantly providing better solutions to a wider range of tasks, applied to more areas of life – and we’re keeping pace in real-time. We believe in a diverse team. It’s how we stay flexible and keep adapting to changing demands: that’s the promise we make our clients. Because a dynamic context is our daily dose of adventure.

So, where’s the catch? There isn’t one. Because being free to work productively doesn’t mean you’ve got to work alone. That’s why we share our knowledge and support each other, unreservedly, especially when things are getting down to the wire. Always free, never alone: ISG means being connected by freedom.

Position Description

We are looking for creative, technical problem solvers to join our Automation practice that advises clients on the use of Robotic Process Automation (RPA) and Cognitive Technologies to achieve business outcomes such as cost reduction, capability enhancement and risk mitigation.

Our RPA consulting team in Bangalore interfaces with ISG teams in North America and Europe to design, develop and deploy RPA solutions for clients globally utilizing RPA software such as Automation Anywhere, Blue Prism, UiPath and others.

Roles and Responsibilities:

1. Develops and configures automation processes as per the solution design document (SDD) to meet the defined requirements.
2. Approaches development from a modular point of view, ensuring reusability and ease of maintenance.
3. Configure/develop in accordance with best practices ensuring a reliable and hardened automation.
4. Perform testing of the solution in accordance with standardized test practices.
5. Support teams during UAT and Production/Pilot phases.
6. Work within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.
7. Maintain documentation according to firm standards, best practices, and standard operating procedures.

Attributes

1. Self-motivated, team player, action and results oriented.
2. The ability to methodically solve business and technical problems using innovative and well-planned approaches with well documented, supportable, and extensible developments.
3. Ability to facilitate effective interaction between clients, suppliers, and ISG colleagues.
4. Excellent written and verbal communication skills, including good client interaction skills with the ability to present technical details to a non-technical audience as well as produce clear and concise written documentation.
5. An understanding of, and a willingness to adhere to, formal change control procedures and disciplines.

Required Skills, Experience, Qualifications:

1. An IT or Business Degree.
2. 2+ years of professional services experience preferably in automation projects.
3. Understands software development methodology, configuration management and lifecycle.
4. 1-2 years of experience with one or more RPA tools is required.
5. Experience using cloud-based ticketing portals.
6. Knows how to prioritize requests effectively and efficiently and work with a sense of urgency as determined by the client or management.

Mandatory Skills

1. Certification in Automation Anywhere.
2. 1+ years’ experience of working on a help/service desk.
3. Excellent interpersonal communications skills.
4. Excellent customer service, written and verbal communication is a must.
5. Excellent troubleshooting skills applying logic.
6. Articulate, speaks and writes English well.
7. Self-starter, accustomed to working in a busy and dynamic environment.
8. MS Word, MS Excel, MS Exchange proficiency, ZenDesk or similar ticketing platform.

NOTE: Must be willing to work in rotational (24/7) shifts.

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

Our Origins & Recent News

ISG was founded in 2006 and has since grown to become one of the world’s foremost technology research and advisory firms, with 1,400 world-class professionals serving more than 800 clients and with annual revenues approaching $300 million.

Our CEO rang the opening bell on 8th Dec 2021 at the Nasdaq MarketSite in New York’s Times Square to mark the 15th anniversary of the firm’s founding.

With the success of the firm’s new operating model, ISG NEXT, and rising digital demand, ISG has had its best year ever in 2021. Our share price is up over 300 percent since the start of the pandemic in March 2020, and that puts ISG near the top of the list of Nasdaq’s fastest-growing stock.

Want to feel the exciting momentum of our firm for yourself? Watch the recorded webcast of the Nasdaq opening bell ceremony.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.