IndiGo (InterGlobe Aviation Ltd) Looking for AO&CS drive Raipur at Raipur, Chhattisgarh, India

IndiGo (InterGlobe Aviation Ltd); Raipur; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

Join a dynamic and fast-paced environment as an Officer in Customer Service, Ramp, or Security with a leading airline. This role demands excellent communication skills and a strong customer service aptitude, ensuring that all operations run smoothly and efficiently. You'll be at the forefront of customer interactions, assisting with ticketing, baggage handling, and ensuring safety protocols are followed. With opportunities for growth and development, this position offers a chance to be part of a vibrant team dedicated to delivering exceptional service in the aviation industry. If you're ready to take on challenges and make a difference, this is the perfect opportunity for you.

Qualifications

• Graduates from a recognized university are eligible for this role.
• Candidates should have good communication and customer service skills.

Responsibilities

• Assist customers with arrivals and departures, ensuring smooth operations.
• Manage ramp operations, ensuring timely and safe handling of flights.
• Implement security policies and procedures as per company standards.

Skills

Good Communication Skills

Customer Service Aptitude

Ability to work under pressure

Open to work in rotational shifts

Airport Operations Experience

Education

Graduates from a Recognized Board or University

Job description

We are hiring for – Officer – Customer Service/ Ramp/ Security – Raipur & Jagdalpur at IndiGo.

We would like to invite you for a Face to Face Round of Interview on To be Decided. Please find below the Timing and Venue Details.

Date – To be Decided

Reporting Time – 9:30 AM-10:30 AM

Venue – To be published

CVs will be collected till 11 AM only

Application for this job is a must before coming for the interview ( Please make sure to tick YES at registered for Walk In Drive)

Eligibility Criteria

• Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo.
• If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.
• Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
• Airport Operations Experience Preferred.
• No Visible Tattoo marks/ body art
• Age: Up to 27 Years
• Interviewed Candidates can reapply after 6 months

Kindly check the eligibility criteria before appearing for the Interview.

Entry will not be allowed without mask & it is advised to maintain social distancing.

Documents to be Carried –

• CV / Resume ( with Photo)
• Photocopy of Adhaar Card
• Photocopy of Graduation Mark sheet/ Certificate/ Provisional Certificate
• Declaration form (attached)

Please Note –

IndiGo does not charge any money for interviews or recruitment. All communication related to offer letters will be sent from official IndiGo email IDs only. (For example: [e-mail] )

Job Description

Officer – AO&CS in the role of Ramp

Job Responsibilities

• Confirm the ETA of the flight from OCC or System (Navitaire).
• Take the bay no. from Apron and convey it to all the stations on R.T.
• Ensure that you are at the bay D-20 mins with all the equipments required.
• Note down the Touch down and Chocks and convey it on R.T.
• Allign the ramp properly.
• Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
• Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
• Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
• After departure make sure that all the equipments are sent back to the transport yard.
• Fill the ramp filling.
• During the flight ensure everyone is smooth, safe and flight is on time.

Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.

Officer – AO&CS in the role of Customer Service

Job Purpose

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key Responsibilities And Accountabilities

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & Ticketing

• Making reservations across the counter
• Selling of tickets.
• Remitting cash to the concerned department.
• Answering customer queries over the telephone.

Departures

• Attend the pre – flight and post flight briefings.
• Setting up of check in counters.
• Screening of checked in baggage.
• Maintain high quality of Check in procedures.
• To assist customers with special requests.

Arrivals

• To assist customers with special requests.
• To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
• Co-ordination with the baggage vendor for the damaged bags.
• Follow up with the en-route stations regarding lost baggage.

Post flight departure

• Filing of all necessary flight papers
• Any other responsibility assigned by the management from time to time

Officer – Security – AO&CS

Primary Responsibility

You will be responsible for implementation of security policy and procedures laid down by the Company.

Mission

• Safe operation
• Punctuality
• Customer Satisfaction
• Team efficiency
• Cost control
• Secure good working atmosphere and environment

Focus

Manage safe and secure operations in accordance with security program and applicable procedures.

Functional Responsibilities

• Maintain standards as per Company requirements
• Ensure effective threat assessment and response capability
• Achieve department goals and follow up
• Perform duties as per the Security Programme.
• Maintain performance standards and follow up with your shift
• Monitor continuously the Quality System and the level of conformance
• Secure quality levels
• Optimize resource
• Aware of Emergency Response Procedures, rules and regulations
• Acquire and maintain necessary skills required to perform job functions
• Maintain work procedures as per company requirements
• Carry out development dialogue with the Team leaders
• Control theft and pilferage of company property

Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives.