India Region Lead - IFM

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru leads the India region, overseeing a portfolio of facilities and a team of senior facilities managers. The India Region Lead is responsible for strategic leadership, operational performance, risk management and consistent delivery of integrated facilities management services.

You will drive value creation, financial governance and strategic planning to meet regional objectives.

Responsibilities

• Provide strategic and operational leadership across India facilities management portfolio.
• Develop and maintain trusted relationships with senior client stakeholders and govern performance.

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

India Region Lead - Integrated Facilities Management

Business Unit: Work Dynamics - Integrated Facilities Management

Region: India | APAC Portfolio

Reporting To: Regional Account Director

Regional Leadership: Senior Facilities Managers and associated country facilities management teams

Key Functional Relationships: Regional Engineering, Projects, Workplace Experience, Health & Safety, Sustainability, Finance, Procurement and other specialist service delivery functions

Role Overview

The India Region Lead is responsible for the strategic leadership, operational performance and integrated facilities management service delivery of the client's India portfolio, encompassing approximately 4 million square feet across owned and leased facilities, representing the majority of space in the broader APAC account portfolio .

Reporting directly to the Regional Account Director, the role holds overall responsibility for the performance of the India account operations, ensuring the consistent delivery of safe, compliant, efficient and high-quality facilities management services in alignment with contractual obligations, client expectations and regional business objectives.

This is a senior leadership position requiring a combination of operational expertise, commercial acumen, strategic thinking and strong client relationship management. The successful candidate will be expected to operate beyond traditional facilities management, providing meaningful business insights, identifying opportunities for value creation and contributing to regional account strategy, financial performance and portfolio planning.

The position will lead a geographically dispersed team of senior Facilities Managers and operational teams, providing direction and oversight across both hard and soft services while ensuring effective integration with specialist functions including Engineering, Projects, Workplace Experience, Sustainability and Health & Safety.

A key element of the role will be the ability to influence and coordinate outcomes across a matrixed organisational structure, working collaboratively with regional functional leaders and specialist verticals that may operate outside the direct reporting hierarchy.

The India Region Lead will act as a senior point of accountability for country-level service performance, operational risk, financial management and client engagement, ensuring that India operations contribute effectively to the wider APAC account strategy and performance objectives.

Key Roles & Responsibilities

1. India Portfolio & Account Leadership Provide strategic and operational leadership across the client's India facilities management portfolio, ensuring consistent service delivery, operational excellence and alignment with regional account objectives. Take ownership of consolidated India account performance, driving accountability across facilities operations, service delivery, financial management, risk and client satisfaction. Lead and develop a geographically dispersed team of senior Facilities Managers and associated operational teams, establishing clear priorities, performance expectations and a culture of accountability. Translate regional account strategy into actionable country-level objectives, ensuring consistent implementation across diverse locations and operating environments. Maintain a comprehensive understanding of the India portfolio, including owned and leased facilities, service delivery models, operational requirements, stakeholder priorities and associated commercial obligations. Act as the primary country-level escalation point for significant operational, financial
2. Client Relationship Management & Business Governance Develop and maintain trusted relationships with senior client stakeholders, acting as a strategic partner in the management and performance of the India portfolio. Represent India operations in regional account governance forums, management reviews, financial reviews and strategic bus