India Ops | Senior Specialist - Administration - Gurgaon

Boston Consulting Group; Gurugram District; On-site; INR 800,000 - 1,600,000; Full time

Job summary

Boston Consulting Group is seeking a Facilities & Office Operations Lead in Gurgaon to maintain smooth office functioning, oversee the front office, vendor contracts, safety, and a welcoming client experience.

You will coordinate housekeeping, maintenance, F&B operations, meetings and events, pantry management, and office reconfiguration while ensuring compliance, attention to detail, and strong stakeholder management.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 5 years of experience in facilities management, hospitality, or corporate administration.
• Strong vendor management and negotiation skills.
• Attention to detail in event setups, client areas, and food presentation.

Responsibilities

• Conduct regular floor walkthroughs to ensure cleanliness, orderliness, and professional presentation across office premises.
• Monitor office infrastructure including lighting, HVAC, power supply, workstations, meeting rooms, and common areas.
• Coordinate with housekeeping, maintenance, and building management teams to ensure timely issue resolution.
• Track preventive maintenance schedules and follow up on repair requests.
• Maintain inventory of office assets, furniture, and supplies.
• Support seating arrangements, workstation moves, and internal office reconfigurations.
• Assist in fire drills, evacuation procedures, safety audits, and compliance requirements.
• Maintain facilities logs, inspection reports, and compliance documentation.
• Support small office improvement and refurbishment initiatives.
• Oversee front office operations to ensure a professional and welcoming client experience.
• Liaise with building management and external vendors (housekeeping, security, maintenance, pest control, F&B vendors, etc.).
• Ensure service quality and adherence to SLAs.
• Track vendor invoices and coordinate with finance for timely processing and cost control.
• Ensure meeting rooms are fully operational and equipped (AV systems, stationery, refreshments).
• Coordinate internal events, leadership visits, town halls, and client engagements including seating, logistics, and hospitality arrangements.
• Oversee client areas and manage events taking place in the office and off-site locations, ensuring high service standards and seamless execution.
• Oversee pantry and catering operations, ensuring high standards of hygiene, food safety, and presentation.
• Plan and curate menus for meetings, leadership visits, and corporate events, considering dietary preferences, cultural sensitivities, and balanced offerings.
• Demonstrate knowledge of Indian and international cuisines to support appropriate menu selection.
• Manage F&B vendors and caterers to ensure quality, consistency, and service excellence.
• Ensure meticulous attention to detail in buffet layouts, food presentation, service flow, portioning, and overall setup aesthetics.
• Monitor pantry stock levels and maintain optimal inventory control and wastage management.
• Ensure compliance with food safety and hygiene standards.

Skills

Facilities management

Hospitality

Vendor management

Event coordination

Communication

Organization

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Job description

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation—inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You’ll Do

Facilities & Office Operations

• Conduct regular floor walkthroughs to ensure cleanliness, orderliness, and professional presentation across office premises.
• Monitor office infrastructure including lighting, HVAC, power supply, workstations, meeting rooms, and common areas.
• Coordinate with housekeeping, maintenance, and building management teams to ensure timely issue resolution.
• Track preventive maintenance schedules and follow up on repair requests.
• Maintain inventory of office assets, furniture, and supplies.
• Support seating arrangements, workstation moves, and internal office reconfigurations.
• Assist in fire drills, evacuation procedures, safety audits, and compliance requirements.
• Maintain facilities logs, inspection reports, and compliance documentation.
• Support small office improvement and refurbishment initiatives.
• Oversee front office operations to ensure a professional and welcoming client experience.

Vendor & Service Management

• Liaise with building management and external vendors (housekeeping, security, maintenance, pest control, F&B vendors, etc.).
• Ensure service quality and adherence to agreed Service Level Agreements (SLAs).
• Track vendor invoices and coordinate with finance for timely processing and cost control.

Meeting Room & Event Support

• Ensure meeting rooms are fully operational and equipped (AV systems, stationery, refreshments).
• Coordinate internal events, leadership visits, town halls, and client engagements including seating, logistics, and hospitality arrangements.
• Oversee client areas and manage events taking place in the office and off-site locations, ensuring high service standards and seamless execution.

Food & Beverage (F&B) Responsibilities

• Oversee pantry and catering operations, ensuring high standards of hygiene, food safety, and presentation.
• Plan and curate menus for meetings, leadership visits, and corporate events, considering dietary preferences, cultural sensitivities, and balanced offerings.
• Demonstrate sound knowledge of Indian and international cuisines to support appropriate menu selection.
• Manage F&B vendors and caterers to ensure quality, consistency, and service excellence.
• Ensure meticulous attention to detail in buffet layouts, food presentation, service flow, portioning, and overall setup aesthetics.
• Monitor pantry stock levels and maintain optimal inventory control and wastage management.
• Ensure compliance with food safety and hygiene standards.

What You’ll Bring

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• 5 years of experience in facilities management, hospitality, or corporate administration.
• Knowledge of Food & Beverage operations, menu planning, cuisine selection, and food safety practices.
• High attention to detail, particularly in event setups, client areas, and food presentation.
• Strong vendor management and negotiation skills.
• Good organizational and coordination abilities.
• Professional communication and stakeholder management skills.
• Ability to multitask effectively in a dynamic corporate environment.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.