India-Application Support Analyst

apexanalytix; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

APEX Analytix in Gurugram (India) invites an Application Support Analyst 1 to provide technical leadership and support for apexportal Solutions. You will troubleshoot tickets, interact with clients, and coordinate with Product Manager and R&D to prioritize issues.

Responsibilities include testing releases, configuring environments, handling SQL data transfers, and serving as the technical expert for client implementations, while ensuring adherence to security standards.

Qualifications

• Bachelor’s degree in IT/CS or related field.
• 1–2 years of SQL experience.
• Customer-facing experience preferred.

Responsibilities

• Manage and resolve technical support tickets.
• Partner with Product Manager and R&D to prioritize tickets.
• Facilitate effective communications with customers.
• Test product-level functionality and releases; suggest improvements.
• Serve as the technical expert for client software implementations.
• Manage software upgrades on scheduled dates.
• Troubleshoot network, database, and software problems for implementations.
• Configure system settings and perform unit/integration/acceptance testing.
• Create SQL mappings and data transfer rules.
• Provide technical overview to clients when planning upgrades.
• Set up technical environment for hosted clients.
• Lead testing of interfaces and reconcile ERP data with apexportal
• Collaborate with Help Desk to resolve installation issues.
• Review and enforce Apex Corporate Security Standards.

Skills

Microsoft Office

SQL Server

FTP

PGP

Command Prompt

Education

Bachelor's degree in Information Technology

Job description

Shift Timings – 5:30 PM to 2:30 AM (IST)

A snapshot of what you would do:

The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will possess a strong, broad IT background including knowledge of software implementation processes and both software-as-a-service and on-premise solutions.

Specific Responsibilities:

• Manage and resolve technical support tickets.
• Partner with Product Manager and R&D teams to prioritize support tickets.
• Facilitate effective and proactive communications with both internal and external customers.
• Test product-level functionality and new releases. Identify and communicate areas for improvement.
• Serve as the technical expert for our client software implementations.
• Manage software upgrades on scheduled date.
• Serve as a primary contact for our client’s IT department.
• Troubleshoot network, database, and software problems for our client implementations.
• Configure system settings and options, and execute unit/integration/acceptance testing.
• Create rules and data transfer mappings using SQL query.
• Present technical overview of apexportal Solutions software applications and technical requirements to clients when planning upgrades.
• Manage setup of technical environment for hosted clients.
• Lead testing of those interfaces. Includes reconciling data between clients ERP system(s) and apexportal Solutions software applications
• Work with Help Desk personnel to resolve client installation issues.
• The employee will regularly review corporate policies and will enforce the policies documented in the Apex Corporate Security Standards.

Required Skills:

• Good working knowledge of Microsoft Office (in particular Excel and Outlook)
• Exposure to SQL Server
  • Data definition, data manipulation, data control, and transactional control
  • Administration, including creating and restoring SQL backups
  • Development, including creating and troubleshooting DTS packages, stored procedures, complex data queries.
• Knowledge of FTP, secure FTP, and PGP.
• Knowledge of using Command Prompt and its commands.

Required Experience:

• Bachelor’s degree in Information Technology, Computer Science, Business, Finance, Accounting or related field
• Prefer candidate with experience in or exposure to Accounts Payable applications in ERP systems such as PeopleSoft, SAP, Oracle, or J.D. Edwards
• Customer-facing experience with large customers preferred
• 1-2 years of experience in SQL

About Us:

APEX Analytix is the leading provider of trusted supplier data; supplier portal software; controls, auditand analytics software; and AP recovery audit services. We protect over $5 trillion in spend andprevent or recoverover $3 billion in overpayments annually, and our client portals actively support over 3 million suppliers. Our software and audit services are built on our SmartVM ® database of over 20 million supplier records with contacts, scored for accuracy and age, based on integration with over 650 external data sources and over 10 million communications with suppliers each year. APEX Archimedes™, an advanced cognitive technology and innovation system, supported by IBM Watson ® , is integrated into APEX Analytix software and services to harness the power of the future through smarter recoveries, controls, analytics, working capitaland supplier data. We serve over 250 Fortune 500/Forbes Global 2000 clients around the world and are fluent in languages covering 98 percent of global trade.

Our Culture:

At APEX Analytix, our culture drives everything! We live our culture of performance, respect, candor and fun—in that order. Performance is measured by delivering value to our clients, generating goodwill, trust and partnership. Sincere respect for each other, our diverse backgrounds and our well-being are our cornerstones. We value open and honest relationships with each other, our clients and our communities. And, life is too short to not have fun! We look for team players who possess the qualities of being humble, hungry and smart.We recruit candidates who will strive for accountability in performance and career growth, serving our clients in long-term respectful relationships, an