IND-Sr Analyst_Marketplace Management

Lowe's; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Lowe's in Bengaluru is seeking a Sr. Analyst, Marketplace Management to onboard new sellers and items, monitor performance, and drive improvements across DSCO/Rithum/Mirakl platforms. The role partners with digital and merchandising to expand third-party categories and streamline onboarding cycles.

The ideal candidate will be detail-oriented with digital business or merchandise operations experience, home improvement or digital retail knowledge, and strong organizational skills.

Qualifications

• Bachelor's degree in business, marketing, operations, data analytics, or a related field.
• Experience with digital or marketplace or category merchandising.
• Detail-oriented with strong operational mindset.
• Experience with third-party marketplace systems such as DSCO/Rithum/Mirakl.
• Excellent written and verbal communication, including the ability to converse with US based sellers via email, phone, teams calls.
• Experience in customer facing/telecall/Customer Support roles.
• Experience working with Excel and other data/reporting tools.
• Excellent problem-solving and time management skills.

Responsibilities

• Provide onboarding support to welcome sellers onto lowes.com, shepherding them through setup steps on various platforms.
• Capture and verify seller information and attributes to meet data quality guidelines.
• Execute onboarding tasks on time with minimal escalations and track KPIs.
• Develop and refine onboarding processes for sellers and items.
• Create and maintain SOP documents and drive process efficiency.
• Interface with sellers to troubleshoot setup issues and onboard items.
• Maintain seller-related documents and follow up as needed.
• Collaborate with Trust Safety and Seller Ops to uphold seller standards.
• Implement rules in seller management tools to automate tasks.
• Meet key results related to digital third-party sellers through collaborative improvement.
• Keep leadership informed and escalate when needed.
• Support team growth and participate in development opportunities.

Skills

Marketplace merchandising

Operational mindset

Data quality guidelines

Third-party assortment management

Communication skills

Excel and data reporting

Problem solving

Education

Bachelor's degree in Business Administration, Marketing, Operations, Data Analytics, or related field

Tools

DSCO

Rithum

Mirakl

Job description

Job Summary

The Sr. Analyst, Marketplace Management is responsible for onboarding new sellers and items onto Lowes.com and maintaining the relationship with the seller post onboarding. This will include monitoring performance, conducting business reviews, identifying opportunities for improvement and triaging issues that arise.

The ideal candidate will be detail-oriented with digital business or merchandise operations experience, home improvement or digital retail knowledge, and strong organizational skills. This role will partner across digital and merchandising to implement the category expansion strategy for third-party sellers, enable a clear process to get those sellers onto the site and continuously improve the process to reduce cycle time and increase seller satisfaction.

Roles Responsibilities

Key Responsibilities

• Provide onboarding support to welcome sellers onto lowes.com, shepherding them through all set-up steps/activities on DSCO/Rithum/Mirakl and other seller platforms as necessary.
• Ensure all the appropriate seller information/ item attributes are captured, verified and uploaded to ensure sellers and products are listed and meet the necessary guardrails, aligned to Lowe s data quality guidelines
• Execute process/tasks assigned ensuring expected timelines are met to complete successful onboarding of seller and items without escalations owning individual operational KPIs.
• Work with leadership to conceptualise, design, develop and execute processes for the Seller and Item onboarding activities.
• Support managers/leadership in developing and maintaing SOP documents, review and refine processes for optimal efficiency.
• Regularly interface and consult with sellers, troubleshooting set-up issues to aid in successfully onboarding items into the marketplace
• Maintain and organize seller-related documents, follow-up as necessary.
• In partnership with Trust Safety and Seller Operations teams, ensure seller standards are defined and upheld
• Implement technical rules and other processes within the seller management tools to automate aspects of the function
• Meet or exceed key results (financial, operational and customer) related to digital third-party sellers through collaborative improvement
• Keeps leadership informed of progress, escalates for support as necessary
• Indirectly develops the team, participates in team-building and growth opportunities, consistently seeking to improve self and others.

Years of Experience

• Min 4+ Years relevant experience in online/retail merchandising, digital business, operations.

Education Qualification Certifications

Required Minimum Qualifications:

• Bachelors Degree Business Administration, Marketing, Operations, Data Analytics, or related field.

Skill Set Required

Primary Skills (must have)

• Experience with digital or marketplace or category merchandising
• Highly Detail-oriented with strong operational mindset
• Proven Expertise in third-party assortment management, data quality methodology/guidelines
• Experience with third party marketplace systems such as DSCO/Rithum/Mirakl etc.
• Excellent written and verbal communication skills, including the ability to converse with US based sellers via email, phone, teams calls(to be evaluated)
• Experience in customer facing/telecall/Customer Support roles
• Experience working with Excel and other data/reporting tools
• Excellent problem-solving and time management skills

Secondary Skills (desired)

• Adobe Analytics