IND Senior Business Analyst

The Hartford; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

The Hartford in Hyderabad, India is seeking a Senior Business Analyst to drive our Billing Persistent Team. You will bridge business processes with technology, lead complex requirements, and define scalable specifications for automated billing capabilities.

The role focuses on improving accuracy, speed, efficiency, and customer experience across business segments. You will translate requirements into features, map end-to-end workflows, and collaborate with architects, engineers, and data

Qualifications

• 5-10 years of BA experience in technology-driven, workflow-heavy environments.
• Strong requirements gathering, story writing, and acceptance criteria skills.
• Experience with Agile/SAFe delivery models and epics, features, and user stories.
• Proficient BPM, workflow mapping, and operational analysis.
• Ability to interpret data insights to guide decisions and process improvements.
• Excellent stakeholder-management and cross-functional communication.
• Familiarity with SQL for data validation and requirement support.

Responsibilities

• Translate business requirements into detailed features, user stories, flows, and acceptance criteria.
• Map billing workflows, identify automation and AI-driven optimization opportunities.
• Analyze billing data, system behaviors, and triage rules to support decisions.
• Collaborate with architects, engineers, data scientists, and product teams to ensure alignment.
• Document current and future state processes, data flows, and triage logic.
• Participate in backlog refinement, walkthroughs, testing, and readiness reviews.
• Act as liaison between business stakeholders and technical teams.

Skills

Requirements gathering

Stakeholder management

Agile/SAFe delivery

BPM / workflow mapping

Data-driven decision making

SQL querying

Communication across teams

Tools

Figma

Miro

Job description

IND Sr Business Analyst - GCC038

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Position Overview

We are seeking a highly skilled Senior Business Analyst to join our Billing Team Hyderabad, India. The Senior Business Analyst plays a critical role in driving the Billing Persistent Team agenda by bridging business processes, operational needs, and technology solutions. This role is responsible for leading complex requirement-gathering efforts, mapping end-to-end business workflows, and defining clear, scalable functional specifications that enable teams to deliver modern, data-driven, and automated billing capabilities. It is a key role in shaping how billing processes evolve - improving accuracy, cycle time, operational efficiency, and customer experience across all Business segments.

Key Responsibilities

• Translate business requirements into detailed features, user stories, process flows, and acceptance criteria for engineering delivery.
• Perform business process mapping and gap analysis across Billing workflows, identifying automation, IDP (Intelligent Document Processing), and AI-driven optimization opportunities.
• Support data-driven decision making by analyzing billing workflow data, system behaviors, triage rules, and operational bottlenecks.
• Collaborate with architects, engineers, data scientists, and product teams to ensure solutions align with system architecture, integration frameworks, and enterprise platform standards.
• Document current-state and future-state workflows, including data flows, decision points, system interactions, and triage logic.
• Participate in backlog refinement, requirement walkthroughs, testing cycles, and readiness reviews to validate functional fit and business value.
• Serve as the liaison between business stakeholders and technical teams, ensuring consistent understanding of processes, requirements, and constraints.

Required Skills & Experience

• 5-10 years of Business Analyst experience in technology-driven, workflow-heavy, or operational environments.
• Strong requirements-gathering, story-writing, and acceptance-criteria definition skills.
• Experience supporting delivery in Agile or SAFe frameworks, including writing epics, features, and user stories.
• Expertise in business process mapping (BPM), workflow optimization, and operational analysis.
• Ability to interpret data insights and apply them to business decisions and process improvements.
• Strong stakeholder-management and communication skills across business, technology, and analytical teams.
• Experience working in Agile or SAFe delivery models.
• Ability to collaborate across globally distributed teams and support cross-functional delivery.
• Familiarity with SQL or analytical querying to validate data conditions or support logic-based requirement definition.

Nice to Have Skills

• Experience with Billing domain processes or insurance operations.
• Knowledge of billing processes, insurance operations, or financial exposure workflows.
• Familiarity with AI-enabled workflow concepts.
• Experience working with visualization tools (Figma, Miro) for journey mapping or process design.
• Basic understanding of SQL, analytics platforms, or data-driven problem solving.
• Exposure to cloud-native solution components, rules engines, and enterprise workflow platforms.

About Us | Our Culture | What It’s Like to Work Here

Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are - and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.