Income Processing - Manager

State Street; Mumbai City; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

State Street is seeking an Income COE Officer in Mumbai to support custody, accounting, and middle office events, ensuring accurate fund records and timely resolution of exceptions.

You will lead a team, drive process improvements, monitor KPIs, and collaborate across the organization to mitigate risk and deliver high-quality service to clients.

Qualifications

• Bachelor’s degree in Commerce or Economics with a finance-related specialization.

Responsibilities

• Identify and implement improvements to streamline operations, increase efficiency, and reduce costs.
• Manage resources (people, budget, technology) effectively to achieve operational objectives.

Skills

Ownership mindset

Accountability

Commercial acumen

Cost budgeting

Performance culture

Executive presence

Communication

Risk excellence

Change and ideation

Automation

AI

Agile

Education

Bachelor’s Degree in Commerce/Economics

CA/ICWAI or CFA (pursuing)

Inter CA/ICWAI or CFA (pursuing)

Tools

AI tools knowledge

Agile tools

Job description

Who we are looking for

As an Income COE Officer, the ideal candidate will support and assist Client Operations and other operational Shared Service teams/ Center of Excellence (COE’s) by monitoring and processing custody, accounting, middle office related events to the fund’s records accurately and timely. Ensure prompt follow up on exception situations and facilitate timely problem resolution to mitigate risk to the corporation and deliver excellent service to clients and people management.

Why this role is important to us

Income COE deals with end to end processing of events across custody, accounting, middle office and claims services for our clients. This involves processing of many financial activities which will help other team to derive at NAV to the client, As part of Income COE you will be required to contribute towards development of Process, people and Improve Risk standards for the team.

What you will be responsible for

As Officer you will:

• Process Optimization: Identify and implement improvements to streamline operations, increase efficiency, and reduce costs.
• Resource Management : Manage resources (people, budget, technology) effectively to achieve operational objectives.
• Performance Monitoring: Track key performance indicators (KPIs) and identify areas for improvement, taking corrective actions as needed.
• Team Leadership: Lead and develop a team of managers and staff within the operations department.
• Collaboration: Work with other executive teams to ensure alignment and coordination across the organization.
• Quality Control: Ensure that the company’s operations deliver high-quality products or services that meet customer needs.
• Risk Management: Identify and mitigate potential operational risks.
• Deep knowledge of Income and Corporate Actions: Understanding the end to end income cycle, fund accounting, amortization, concepts on bonds, dividends, entitlement calculations , amortization, market and loan claims lifecycle, middle office operations and relevant regulations.

What we value- Key Skills:

• Result-oriented with an ownership and accountability mindset
• Commercial acumen - Understanding of cost/budgets
• Drive pay for performance and culture of performance differentiation
• Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
• Embed risk excellence culture across the teams
• Encourage and drive a culture of change and ideation
• Drive efficiency and automation initiatives . Sound understanding of technology tools around AI, Agile framework is preferred.

Education & Preferred Qualifications

• Bachelor’s Degree in Commerce / Economics with a specialization n Business, Accounting, Finance or another Financial related program. Inter C.A. / Inter ICWAI or CFA (pursuing) will be preferred
• 10-16 years’ experience in accounting, finance, mutual fund operations, loan servicing or related careers (preferred).

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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