incident manager

TymblHub; Mumbai; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

Diverse Lynx is looking for a seasoned Incident Manager in Mumbai, India to handle major incidents in a 24x7 environment. The role requires strong ITIL knowledge, excellent communication, and client interaction skills, with familiarity in ServiceNow and ITSM tooling.

Responsibilities include leading incident bridges, coordinating cross‑functional teams, and driving timely resolutions while documenting RCAs and preventive actions for continual improvement.

Qualifications

• 3+ years of experience in major incident management or similar role.
• Strong ITIL framework knowledge and reporting skills.
• Excellent communication and client interaction abilities.
• Familiarity with ServiceNow and ITSM ticketing tools.
• ITIL certification preferred.

Responsibilities

• Lead major incident bridges and coordinate cross‑functional teams.
• Communicate impact, status and resolution times to clients and sponsors.
• Document root cause and preventive actions for post‑incident reviews.
• Ensure adherence to incident management processes and SLAs.

Skills

ITIL Framework Knowledge

Excellent Communication Skills

Client Interaction Experience

Tech Architectures Understanding

Reporting Knowledge

ServiceNow Familiarity

ITIL Certification (Preferred)

ITSM Tools Proficiency

Tools

ServiceNow

ITSM Tools

Job description

# incident managerDiverse LynxPosted on September 1, 2026---Experience3 - 8 yrsJob LocationMumbai, IndiaVacancy1DesignationIncident ManagerJob TypeONSITE---## Job Description**-Major Incident Manager-B2** * **Shift** Should be comfortable with 24\\*7 working environment **Experience** Atleast 3 years of experience in handling Major Incident or in a similar role. **Location** Hyderabad/Bangalore **Skill Set** :* ITIL Framework Knowledge* Excellent Communication Skills* Client Interaction Experience* Basic understanding on Technology/ Applications Architectures* Knowledge on Reporting* Familiarity with ServiceNow Tool* ITIL certified (Preferred)* Working knowledge of ITSM ticketing tools.