Incident Management | Operations Lead

TymblHub; Mumbai; On-site; INR 590,000 - 680,000; Full time

Job summary

Capgemini Technology Services India Limited is seeking an Operations Lead for Incident Management in Navi Mumbai. The role focuses on leading P1/P2 major incidents, coordinating cross-functional teams, and delivering timely executive updates during incidents.

The candidate will ensure incident documentation, RCA tracking, and governance compliance, while driving continuous service improvement through trend analysis. ITIL-certified professionals with strong communication skills are preferred.

Qualifications

• 12–14 years of experience in IT operations incident management.
• Strong ITIL Incident Management experience within IT Operations environments.
• Excellent communication, escalation management, stakeholder handling, and decision-making skills.

Responsibilities

• Lead and manage P1/P2 Major Incidents, ensuring quick service restoration.
• Drive Major Incident Bridges by coordinating cross-functional support teams.
• Provide timely and accurate stakeholder communication and executive updates during incidents.
• Ensure complete incident documentation, RCA tracking, and governance compliance.
• Identify recurring issues and drive continuous service improvement through incident trend analysis.

Skills

ITIL Incident Mgmt

Stakeholder comms

Incident Mgmt exp

IT Operations

ITSM Tools

Tools

ServiceNow

Remedy

Job description

# Incident Management | Operations LeadCapgemini Technology Services India LimitedPosted on October 23, 2026---Experience12 - 14 yrsSalary (CTC)₹5.9L - ₹6.8LJob LocationNavi Mumbai, IndiaVacancy1DesignationIncident Management LeadJob TypeNot specified---## Job DescriptionAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.****Your Role**** * Lead and manage **P1/P2 Major Incidents**, ensuring quick service restoration and minimal business impact.* Drive **Major Incident Bridges** by coordinating cross-functional support teams.* Provide timely and accurate **stakeholder communication and executive updates** during incidents.* Ensure complete **incident documentation, RCA tracking, and governance compliance**.* Identify recurring issues and drive **continuous service improvement** through incident trend analysis.****Your Profile**** * Total Experience Required:12-14 Years Only* Strong **ITIL Incident Management** experience within IT Operations environments.* Hands-on expertise with **ITSM tools** such as ServiceNow, Remedy, or similar platforms.* Good understanding of **Application Support, Infrastructure, and Cloud Operations**.* Excellent **communication, escalation management, stakeholder handling, and decision-making** skills.* Ability to lead teams effectively during **high-pressure Major Incident scenarios**; ITIL Foundation certification preferred.