Incident Management

Tata Consultancy Services; Chennai District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Tata Consultancy Services in Chennai is seeking an experienced Incident Management professional to join our operations and drive incident lifecycle resolution.

The role requires 5 to 10 years of relevant experience, on-site work in Chennai, and proficiency with ServiceNow, ITIL processes, incident handling and SLA management.

Qualifications

• Must have hands-on experience with incident management, ITIL processes and SLA adherence.
• ServiceNow ticketing experience is mandatory.
• Strong communication and RCA skills are desirable.

Responsibilities

• Manage the full lifecycle of IT incidents from detection to resolution.
• Coordinate with support teams to restore services within SLA commitments.
• Document incident details and drive root cause analysis when required.

Skills

Incident Handling

SLA understanding

ITIL knowledge

Communication

Tools

ServiceNow

Job description

Interview Mode : Weekend Walkin drive (Face to Face )

Interview Date : 05-Sep-26(Saturday )

Note : Only candidates currently located in Chennai should apply.

Role : Incident Management

Experience : 5 to 10 Years

Location : Chennai

Desired Competencies (Technical/Behavioral Competency)

Must-Have

1. Service Now ticketing tool.
2. ITIL knowledge
3. Incident Handling
4. SLA understanding

Good to have

1. Microsoft Excel
2. RCA Analysis
3. Good Communication