Inbound Sales Representative Associate- Messaging

Accenture in India; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India is looking for an Inbound Sales Representative Associate- Messaging to join our Customer Support team in Mumbai. You will handle customer inquiries, resolve escalations, and ensure timely closures of faults within SLA, contributing to a positive customer experience.

The role emphasizes collaboration, strong communication, and the ability to perform under pressure, with rotation shifts possible as part of the operations model.

Qualifications

• Ability to collaborate and communicate effectively in a team.
• Strong problem-solving and written/verbal communication skills.
• Willingness to work in rotational shifts if required.

Responsibilities

• Assist customers by resolving inquiries and escalations within SLA.
• Handle complaints and provide best possible resolutions.
• Close faults and issues to ensure customer satisfaction and service quality.

Skills

Customer Service

Teamwork

Problem-solving

Education

Graduation

Job description

Skill required:

Next Generation Customer Operations - Customer Service Technology

Designation:

Inbound Sales Representative Associate- Messaging

Qualifications:

Any Graduation

Years of Experience:

1 to 3yrs

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?

• Collaboration and interpersonal skills
• Ability to work well in a team
• Problem-solving skills
• Ability to perform under pressure
• Written and verbal communication Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts