IN_Sr Associate_Chatbots / Voicebots_GCC_Advisory_Bangalore

PwC South Africa; Bengaluru; On-site; Confidential; Full time

Benefits offered by this job

Opportunity to lead AI-driven projects

Exposure to global enterprise clients

Mentorship and continuous learning

Job summary

PwC South Africa is seeking a Senior Developer to lead contact centre transformation with advanced AI-driven automation. You will architect scalable, enterprise-grade customer engagement platforms and mentor junior engineers across global deployments.

Ideal candidates have 4–7 years of experience in AI, Gen AI knowledge bases, and strong Python/Node.js skills, with experience in cloud and DevOps practices.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field.
• Advanced Python programming with async code and API development.
• Experience with vector databases and embedding models; familiarity with RAG pipelines.

Responsibilities

• Lead design and architecture of end-to-end contact centre transformation solutions.
• Build and optimize Voice Bots, Chatbots, Email Bots, multilingual AI solutions.
• Architect Gen AI-powered knowledge bases and Agent Assist frameworks.
• Drive projects using Genesys, Avaya, Amazon Connect, Google CCAI, Azure Cognitive Services, AWS Lex, Kore.ai, Yellow.ai.
• Integrate solutions with IVR systems, CRM, ticketing, and backend APIs.
• Deliver high-quality solutions with Python, Node.js, microservices, API-first design.
• Lead DevOps practices: CI/CD, containerization, cloud deployments.
• Ensure security, scalability, resilience, and compliance across enterprise systems.
• Mentor junior developers and align tech with business goals.

Education

Bachelor's degree in Computer Science

Tools

Genesys

Avaya

Amazon Connect

Google CCAI

Python

Node.js

Docker

Kubernetes

Azure

AWS Lex

Job description

Line of Service Advisory Industry/Sector FS X-Sector Specialism Operations Management Level Senior Associate Job Description & Summary

At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth. Those in intelligent automation at PwC will focus on conducting process mining, designing next generation small- and large-scale automation solutions, and implementing intelligent process automation, robotic process automation and digital workflow solutions to help clients achieve operational efficiencies and reduce costs.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary

Contact Centre Transformation (strong chat and voice AI)

Role Overview

We are seeking a Senior Developer with deep expertise in contact centre transformation and advanced AI-driven automation. This role requires architecting scalable solutions, leading technical initiatives, mentoring junior engineers, and driving innovation across enterprise-grade customer engagement platforms. Looking for candidates with 4-8 years of experience.

Responsibilities

• Lead the design and architecture of end-to-end contact centre transformation solutions.
• Build and optimize Voice Bots, Chatbots, Email Bots, multilingual conversational AI solutions.
• Architect Gen AI-powered Knowledge Bases (RAG), Agent Assist frameworks, and Auto Quality Audit systems.
• Drive transformation projects using Genesys, Avaya, Amazon Connect, Google CCAI, Azure Cognitive Services, AWS Lex, Kore.ai, Yellow.ai.
• Integrate solutions with IVR systems, CRM platforms, ticketing modules, and backend APIs.
• Deliver high-quality solutions using Python, Node.js, microservices, and API-first design.
• Lead DevOps practices: CI/CD pipelines, containerization, cloud-native deployments.
• Ensure enterprise standards for security, scalability, resilience, and compliance.
• Mentor junior developers and collaborate with stakeholders to align technical solutions with business goals.

Required Skills & Experience

1. Contact Centre Platforms Genesys, Avaya, Amazon Connect, Google CCAI
2. Conversational AI & Bots Voice Bots, Chatbots, Email Bots Multilingual bot development Agent Assist, Auto QA frameworks
3. Gen AI & Knowledge Systems RAG-based Knowledge Bases Contextual AI-driven knowledge retrieval
4. CAI Tools Kore.ai, Yellow.ai Azure Cognitive Services, AWS Lex
5. Integrations IVR, CRM (Salesforce, Dynamics), Ticketing (ServiceNow, Zendesk) Backend APIs, microservices
6. Programming Expert in Python, Node.js Strong knowledge of microservices, API-first design, event-driven systems
7. DevOps & Cloud CI/CD pipelines, GitOps Docker, Kubernetes AWS, Azure, GCP cloud-native deployments
8. Enterprise Practices Security-first design, compliance (GDPR, HIPAA, PCI-DSS) Performance optimization and monitoring Scalability and high availability architectures

Any one preferred certification

Contact Centre & Conversational AI Genesys Certified Professional / Engineer Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS) Amazon Connect Specialist Certification Google Cloud Contact Center AI (CCAI) Certification Kore.ai Certified Developer Yellow.ai Platform Certification Cloud & DevOps AWS Certified Solutions Architect – Professional Microsoft Certified: Azure Solutions Architect Expert Google Cloud Professional Cloud Architect Certified Kubernetes Administrator (CKA) Docker Certified Associate

What We Offer

• Opportunity to lead cutting-edge AI-driven contact centre transformation projects.
• Exposure to global enterprise clients and large-scale deployments.
• A culture of innovation, mentorship, and continuous learning in AI, NLP, and automation.
• Competitive compensation and growth opportunities into architectural and leadership roles.

Basic Qualifications

Basic Qualifications Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related fields. Mandatory Skill sets: Advanced Python programming with expertise in async programming and API developmenT Experience with vector databases and embedding models Proficiency in implementing RAG pipelines and knowledge retrieval systems Familiarity with prompt engineering and LLM optimization techniques Experience with development frameworks and tools Knowledge of modern software development practices (Git, CI/CD, testing) Preferred Skill sets: Multiple LLM providers (OpenAI, Anthropic, etc.) Tools for agent orchestration and workflow management Natural Language Processing (NLP) techniques Container technologies (Docker, Kubernetes) Understanding of semantic search and information retrieval concepts Knowledge of agent alignment and safety considerations Years of Experience Required: 4 to 7yrs Education Qualification: BE/Btech/MCA/Mtech/MBA Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering, MBA (Master of Business Administration), Master of Engineering Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Agentic AI Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Automation Algorithms, Automation Engineering, Automation Framework Design and Development, Automation Programming, Automation Solutions, Automation Studio, Automation System Efficiency, Blue Prism, Business Analysis, Business Performance Management, Business Process Analysis, Business Process Automation (BPA), Business Transformation, Business Value Optimization, C++ Programming Language, Cognitive Automation, Communication, Conducting Discovery, Configuration Management (CM), Continuous Process Improvement {+ 36 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required?

Job Posting End Date

September 15, 2026