IN_Sr Associate_Chatbots / Voicebots_GCC_Advisory_Bangalore

PwC Service Delivery Center; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

PwC Service Delivery Center is seeking a Senior Developer with deep expertise in contact centre transformation and AI-driven automation. The role demands architecting scalable solutions, guiding technical initiatives, mentoring engineers, and driving innovation across enterprise-grade customer engagement platforms.

4-8 years of experience is preferred. Responsibilities include leading end-to-end design, building multilingual AI bots, integrating with IVR and CRM, and delivering secure, scalable,

Qualifications

• 4-8 years of experience in contact centre transformation and automation.
• Experience architecting scalable enterprise-grade customer engagement solutions.
• Mentoring junior engineers and leading technical initiatives.
• Proficiency with Python, Node.js, and API-first design.

Responsibilities

• Lead design and architecture of end-to-end contact centre transformation solutions.
• Build and optimize Voice Bots, Chatbots, Email Bots and multilingual AI.
• Architect Gen AI-powered Knowledge Bases and Agent Assist frameworks.
• Drive transformation projects using Genesys, Avaya, Amazon Connect and others.
• Integrate with IVR, CRM, ticketing modules and backend APIs.
• Deliver high-quality solutions with Python, Node.js, microservices and APIs.
• Lead DevOps: CI/CD, containers, cloud-native deployments.
• Ensure security, scalability, resilience and compliance.
• Mentor developers and align solutions with business goals.

Skills

Python

Node.js

DevOps

Cloud deployments

Gen AI

API design

Leadership

Tools

Genesys

Avaya

Amazon Connect

Google CCAI

Azure Cognitive Services

AWS Lex

Kore.ai

Yellow.ai

IVR Systems

CRM Platforms

Job description

Job Description & Summary

At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth.

Those in intelligent automation at PwC will focus on conducting process mining, designing next generation small- and large-scale automation solutions, and implementing intelligent process automation, robotic process automation and digital workflow solutions to help clients achieve operational efficiencies and reduce costs.

Role Overview

We are seeking a Senior Developer with deep expertise in contact centre transformation and advanced AI-driven automation. This role requires architecting scalable solutions, leading technical initiatives, mentoring junior engineers, and driving innovation across enterprise-grade customer engagement platforms. Looking for candidates with 4-8 years of experience.

Responsibilities

• Lead the design and architecture of end-to-end contact centre transformation solutions.
• Build and optimize Voice Bots, Chatbots, Email Bots, multilingual conversational AI solutions.
• Architect Gen AI-powered Knowledge Bases (RAG), Agent Assist frameworks, and Auto Quality Audit systems.
• Drive transformation projects using Genesys, Avaya, Amazon Connect, Google CCAI, Azure Cognitive Services, AWS Lex, Kore.ai, Yellow.ai.
• Integrate solutions with IVR systems, CRM platforms, ticketing modules, and backend APIs.
• Deliver high-quality solutions using Python, Node.js, microservices, and API-first design
• Lead DevOps practices: CI/CD pipelines, containerization, cloud-native deployments
• Ensure enterprise standards for security, scalability, resilience, and compliance
• Mentor junior developers and collaborate with stakeholders to align technical solutions with business goals.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.