IN_Sr Associate_Chatbots / Voicebots_GCC_Advisory_Bangalore
PwC
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Job summary
PwC India is hiring a Senior Developer to lead contact centre transformation initiatives, architect AI-driven automation, and mentor engineers. You will design scalable, secure, and compliant solutions that integrate with IVR, CRM, and backend APIs, while advancing GenAI and knowledge management capabilities.
You will work with a range of platforms (Genesys, Avaya, Amazon Connect, Google CCAI) and modern tech (Python, Node.js, microservices) in a collaborative, fast-paced environment, reporting
Qualifications
- Bachelor’s degree in Computer Science or related field.
- 4–7 years of experience in contact centre transformation or CAI/automation roles.
- Experience with enterprise-grade platforms and integration of IVR, CRM, and ticketing systems.
Responsibilities
- Lead end-to-end contact centre transformation architecture.
- Build and optimize voice bots, chatbots, email bots, and multilingual bots.
- Architect Gen AI-powered knowledge bases and agent-assist frameworks.
- Drive projects using Genesys, Avaya, Amazon Connect, Google CCAI, Azure, AWS Lex, Kore.ai, Yellow.ai.
- Integrate solutions with IVR, CRM, ticketing systems, and backend APIs.
- Deliver solutions using Python, Node.js, microservices, and API-first design.
- Lead DevOps practices: CI/CD, containers, and cloud deployments.
- Ensure security, scalability, resilience, and compliance across solutions.
- Mentor junior developers and align technical work with business goals.
Skills
Education
Tools
Job description
Advisory
FS X-Sector
Operations
Senior Associate
At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth.
Those in intelligent automation at PwC will focus on conducting process mining, designing next generation small- and large-scale automation solutions, and implementing intelligent process automation, robotic process automation and digital workflow solutions to help clients achieve operational efficiencies and reduce costs.
AtPwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences foreach other. Learn more about us.
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AtPwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.
We are seeking a Senior Developer with deep expertise in contact centre transformation and advanced AI-driven automation. This role requires architecting scalable solutions, leading technical initiatives, mentoring junior engineers, and driving innovation across enterprise-grade customer engagement platforms. Looking for candidates with 4-8 years of experience.
Lead the design and architecture of end-to-end contact centre transformation solutions.
Build and optimize Voice Bots, Chatbots, Email Bots, multilingual conversational AI solutions.
Architect Gen AI-powered Knowledge Bases (RAG), Agent Assist frameworks , and Auto Quality Audit systems.
Drive transformation projects using Genesys, Avaya, Amazon Connect, Google CCAI, Azure Cognitive Services, AWS Lex, Kore.ai, Yellow.ai.
Integrate solutions with IVR systems, CRM platforms, ticketing modules, and backend APIs.
Deliver high-quality solutions using Python, Node.js , microservices, and API-first design.
Lead DevOps practices : CI/CD pipelines, containerization, cloud-native deployments.
Ensure enterprise standards for security, scalability, resilience, and compliance.
Mentor junior developers and collaborate with stakeholders to align technical solutions with business goals.
- Genesys, Avaya, Amazon Connect, Google CCAI
- Voice Bots, Chatbots, Email Bots
- Multilingual bot development
- Agent Assist, Auto QA frameworks
- RAG-based Knowledge Bases
- Contextual AI-driven knowledge retrieval
- Kore.ai, Yellow.ai
- Azure Cognitive Services, AWS Lex
- IVR, CRM (Salesforce, Dynamics), Ticketing (ServiceNow, Zendesk)
- Backend APIs, microservices
- Expert in Python, Node.js
- Strong knowledge of microservices, API-first design, event-driven systems
- CI/CD pipelines, GitOps
- Docker, Kubernetes
- AWS, Azure, GCP cloud-native deployments
- Security-first design, compliance (GDPR, HIPAA, PCI-DSS)
- Performance optimization and monitoring
- Scalability and high availability architectures
Contact Centre & Conversational AI
- Genesys Certified Professional / Engineer
- Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS)
- Amazon Connect Specialist Certification
- Google Cloud Contact Center AI (CCAI) Certification
- Kore.ai Certified Developer
- Yellow.ai Platform Certification
- AWS Certified Solutions Architect - Professional
- Microsoft Certified: Azure Solutions Architect Expert
- Google Cloud Professional Cloud Architect
- Certified Kubernetes Administrator (CKA)
- Docker Certified Associate
- Opportunity to lead cutting-edge AI-driven contact centre transformation projects.
- Exposure to global enterprise clients and large-scale deployments.
- A culture of innovation, mentorship, and continuous learning in AI, NLP, and automation.
- Competitive compensation and growth opportunities into architectural and leadership roles.
- Basic Qualifications
Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related fields.
- Advanced Python programming withexpertisein async programming and APIdevelopmenT
- Experience with vector databases and embedding models
- Proficiencyin implementing RAG pipelines and knowledge retrieval systems
- Familiarity with prompt engineering and LLM optimization techniques
- Experience with development frameworks and tools
- Knowledge of modern software development practices (Git, CI/CD, testing)
- Multiple LLM providers (OpenAI, Anthropic, etc.)
- Tools for agent orchestration and workflow management
- Natural Language Processing (NLP) techniques
- Container technologies (Docker, Kubernetes)
- Understanding of semantic search and information retrieval concepts
- Knowledge of agent alignment and safety considerations
4 to 7yrs
BE/Btech/MCA/Mtech/MBA
(if blank, degree and/or field of study not specified)
Bachelor of Engineering, MBA (Master of Business Administration), Master of Engineering
Bachelor of Science, Master of Science, Doctor of Philosophy
(if blank, certifications not specified)
Agentic AI
Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, AI Fluency, AI-Human Collaboration, Analytical Thinking, Automation Algorithms, Automation Engineering, Automation Framework Design and Development, Automation Programming, Automation Solutions, Automation Studio, Automation System Efficiency, Blue Prism, Business Analysis, Business Performance Management, Business Process Analysis, Business Process Automation (BPA), Business Transformation, Business Value Optimization, C++ Programming Language, Cognitive Automation, Communication, Conducting Discovery {+ 39 more}
(If blank, desired languages not specified)
November 30, 2026
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