Implementation & Onboarding Manager

BiteSpeed; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Health Insurance

Quarterly Off-sites

Cult Fitness Membership

Personal Development sponsorship

Salary in Advance

Job summary

A fast-growing SaaS startup in Bengaluru is seeking a Customer Success Manager to enhance customer relationships and retention. You will be responsible for onboarding clients, ensuring they receive maximum value, and fostering a community of satisfied users. The ideal candidate is passionate about delivering exceptional service and enjoys learning from diverse backgrounds. This role offers competitive compensation alongside generous employee benefits, including health insurance and personal development opportunities.

Qualifications

• Passion for customer success and delivering excellent service.
• Ability to communicate effectively with diverse customers.
• Interest in learning about different backgrounds.

Responsibilities

• Own customer relationships and make them successful.
• Provide a delightful onboarding experience for customers.
• Track product adoption to ensure customer satisfaction.
• Act as a trusted product advisor for clients.

Skills

Customer relationship management

Customer onboarding

Service experience delivery

Product adoption tracking

Effective communication

Job description

Direct message the job poster from BiteSpeed

Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.

We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

Check out more about us here - https://www.bitespeed.co/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - https://apps.shopify.com/bitespeed-fb-messenger-chatbot (we openly brag about this 😉)

We’ve had some solid investors backing us (making it easier for you to stalk us since you’d do this anyway):

• BiteSpeed Raises USD 3.5M Funding, Led by Peak XV’s Surge- https://www.businesswireindia.com/e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html
• E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge- https://www.thehindubusinessline.com/info-tech/e-commerce-ai-startup-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge/article68863058.ece
• BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge- https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414

About the role

We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot)) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We’re now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of refund insights for our product team.

What you’ll do

• Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
• Owning customer onboarding & giving customers a delightful onboarding experience.
• Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
• Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.

What makes you a good fit

• You care about delivering a service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful.
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Salary and Location

Expected CTC: We pay on top of market standards with generous ESOPs for everyone in the team.

Our Way Of Life

https://www.notion.so/bitespeed/Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e.

Our Purpose

At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we’re trying to create.

Our purpose is about why we’re here and what we care about:

• Personal Transformation
• Wealth Creation
• Winning Together

Our Values

Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.

We have 5 core values:

• Go Above And Beyond
• Making Things akhirnya etc
• Say It Like It Is
• Progress Over Perfection
• Don’t Take Yourself Seriously, Take Your Work Seriously

Benefits

• Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
• Quarterly Off-sites - Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).
• Cult Fitness Membership - All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.
• Personal Development - We sponsor courses, conference tickets, books on a case to case basis to ensure we’re constantly growing.
• Salary In Advance - Trust first, by default. We pay out salaries in the first week of the month.

How to apply?

تين استistan

If this sounds interesting drop a personal note with why you'd want to work with us and whatसल says you a good fit on [e-mail].

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