Implementation Manager - Associate

JPMorganChase; Mumbai; In loco; INR 2.500.000 - 4.200.000; Tempo pieno

Descrizione del lavoro

JPMorganChase in Mumbai seeks an Associate in Client Onboarding and Services to own end-to-end onboarding and technical implementation for trade solutions across the Asia Pacific region. You will translate business requirements into onboarding plans, coordinate with Sales, Product, Operations, Technology, Legal, Compliance, and Client Service to deliver a governed client experience.

You will manage multiple implementations, define delivery milestones, and drive process improvements, analytics,

Competenze

• Hold a bachelor’s degree or equivalent professional qualification.
• Demonstrate 6+ years of relevant experience in transaction banking, trade, client onboarding, technical implementation, project management, or financial-services delivery.
• Apply practical experience implementing trade finance products, digital banking channels, or transaction banking solutions.
• Understand trade products and onboarding, documentation, and operational requirements.
• Use technical familiarity with host-to-host connectivity, APIs, secure file transfer, SWIFT messaging, XML or structured formats, and digital trade portals.
• Perform effectively in a client-facing implementation, onboarding, project delivery, or service-delivery role.

Mansioni

• Manage end-to-end onboarding and implementation for trade products and digital connectivity solutions across the Asia Pacific region.
• Own the primary client-facing implementation relationship from solution finalization through testing, go-live, and handover to ongoing support teams.
• Facilitate discovery sessions and implementation workshops to confirm requirements, scope, operating model, connectivity approach, and delivery milestones.
• Build and maintain implementation plans defining deliverables, dependencies, timelines, owners, risks, and escalation paths.
• Orchestrate multiple concurrent implementations by applying governance, prioritization, and stakeholder alignment.
• Monitor progress, surface delays or control concerns early, and escalate issues with mitigation options.
• Communicate updates to clients and internal stakeholders, including senior leaders, with transparent status and next steps.
• Architect connectivity solutions using host-to-host connectivity, APIs, SWIFT messaging, and front-end trade platforms, aligned to operating model.
• Translate business requirements into functional and technical specifications and align across client technology teams and internal partners.
• Coordinate documentation, account and product setup, testing, and production-readiness activities through to completion.
• Improve onboarding outcomes by contributing to process simplification, automation, data analytics, and reusable templates.

Conoscenze

Client onboarding

Implementation leadership

Project management

Stakeholder management

Analytical problem solving

Effective communication

Formazione

Bachelor’s degree or equivalent

Strumenti

Host-to-host connectivity

APIs

SWIFT connectivity

XML/data formats

Descrizione del lavoro

Job Description:

Bring your expertise to a client-facing implementation role where you will drive seamless onboarding, strengthen controls, and grow your career through regional mobility and cross-functional partnership.

As an Associate in Client Onboarding and Services, you will manage end-to-end client onboarding and technical implementation for trade solutions across the Asia Pacific region. You will translate business and product requirements into practical onboarding plans, connectivity setups, and controlled go-live outcomes. You will coordinate across Sales, Product, Operations, Technology, Legal, Compliance, and Client Service to deliver a transparent, well-governed client experience.

Job Responsibilities:

• Manage end-to-end onboarding and implementation for trade products and digital connectivity solutions across the Asia Pacific region.
• Own the primary client-facing implementation relationship from solution finalization through testing, go-live, and handover to ongoing support teams.
• Facilitate discovery sessions and implementation workshops to confirm requirements, scope, operating model, connectivity approach, and delivery milestones.
• Build and maintain implementation plans that define deliverables, dependencies, timelines, owners, risks, and escalation paths.
• Orchestrate multiple concurrent implementations by applying disciplined governance, prioritization, and stakeholder alignment.
• Monitor progress, surface delays or control concerns early, and escalated issues promptly with clear mitigation options.
• Communicate concise, regular updates to clients and internal stakeholders, including senior leaders, with transparent status and next steps.
• Architect connectivity solutions using host-to-host connectivity, application programming interfaces, secure file transfer, SWIFT messaging, and front-end trade platforms, aligned to the approved operating model.
• Translate business requirements into functional and technical specifications and align across client technology teams and internal partners.
• Coordinate documentation, account and product setup, entitlements, testing, defect resolution, and production-readiness activities through to completion.
• Improve onboarding outcomes by contributing to process simplification, automation, data analytics, and reusable templates that enhance quality and turnaround times.

Required qualifications, skills, and capabilities:

• Hold a bachelor’s degree or equivalent professional qualification.
• Demonstrate 6+ years of relevant experience in transaction banking, trade, client onboarding, technical implementation, project management, or financial-services delivery.
• Apply practical experience implementing trade finance products, digital banking channels, or transaction banking solutions.
• Understand trade products and associated onboarding, documentation, and operational requirements.
• Use technical familiarity with one or more of the following: host-to-host connectivity, application programming interfaces, secure file transfer protocols, SWIFT connectivity and messaging, XML or structured file formats, digital trade or transaction banking portals, and user entitlement/channel-access models.
• Perform effectively in a client-facing implementation, onboarding, project delivery, or service-delivery role.
• Manage milestones, dependencies, risks, controls, and escalations across parallel deliverables and stakeholders.
• Translate client requirements into clear functional or technical implementation requirements and execution-ready plans.
• Solve problems analytically with close attention to detail across documentation, connectivity, testing, and readiness activities.
• Communicate technical concepts clearly to non-technical stakeholders in both written and verbal formats.
• Collaborate independently and within a regional, cross-functional, matrix organization while maintaining strong client focus and personal accountability.

Preferred qualifications, skills, and capabilities:

• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
• Create reusable implementation materials, checklists, templates, and best practices to support consistent regional execution.
• Contribute to continuous improvement initiatives that simplify onboarding steps, reduce manual activity, and improve turnaround times.
• Share product, technical, and market knowledge across the regional team to strengthen delivery consistency and client outcomes.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgans Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.