Implementation Lead

Uplers Solutions Private Limited.; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Uplers Solutions Private Limited. is looking for an Implementation Lead to own end-to-end B2B SaaS implementations at the account level from kickoff to go-live and hypercare.

The role is onsite in Bengaluru, with responsibilities spanning workflow design, multi-stakeholder delivery, and mentorship of junior leads. You will work with manufacturing and life sciences customers, be comfortable with late-evening US time zones, and drive clean handoffs to Customer Success through structured

Qualifications

• 2+ years in B2B SaaS implementation or solutions.
• Independently owned and delivered complex B2B SaaS implementations end-to-end at the account level.
• Experience in manufacturing, quality management, or similar regulated industries.
• Hands-on operator who owns customer outcomes 100%.
• Able to design workflows and manage multi-stakeholder delivery without heavy senior hand-holding.
• Proficient with low-code / no-code tools.
• Comfortable with US-based enterprise customers and late-evening hours (IST alignment).
• Strong written communication with clean documentation and handoff materials.

Responsibilities

• Own end-to-end customer implementations at the account level: kickoff, milestones, risk management, go-live, hypercare.
• Lead workflow and solution design across multiple modules.
• Drive execution quality, review work from juniors, maintain documentation hygiene.
• Manage customer delivery and communication at account level; run steering meetings and manage expectations.
• Mentor and develop Junior Implementation Leads.
• Support clean handoffs to Customer Success with account summaries and adoption readiness.
• Create and delegate tasks to progress implementation.
• Build playbooks, templates and checklists to scale the function.
• Coordinate with engineering to close platform issues on time.
• Perform hands-on execution tasks when needed.

Skills

Manufacturing

B2B SaaS

Implementation

Customer Success

Job description

Experience: 2.00 + years

Salary: Confidential (based on experience)

Expected Notice Period: 15 Days

Shift: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Office ()

Placement Type: Full Time Permanent position (Payroll and Compliance to be managed by: UNF)

(Note: This is a requirement for one of Uplers' client - UNF)

What do you need for this opportunity?

Must have skills required:

Manufacturing Industry, B2b saas implementation, Customer Success

UNF is Looking for:

Implementation Lead

Experience: 2-5 Years Exp

Location: Onsite, Bengaluru

About Us

Here, we are revolutionizing the way life science and manufacturing companies manage processes and communication to innovate. Our eQMS SaaS platform accelerates product development and process innovation. In a world where changing regulatory environments, market competition, customer demands, and technological advancements are constants, we provide the solution to overcome both internal and external constraints that hinder progress.

Please review our extensive case studies and testimonials from customers, who talk about how we are differentiated in the following four key areas:

• No code process builder
• Intuitive, chat-based collaboration
• Low code automation
• Artificial Intelligence

Role Mission

Own complex customer implementations end-to-end at the account level — from kickoff through go-live and structured hypercare — delivering predictable, high-quality outcomes through strong workflow design, execution discipline, scalable implementation practices, and mentorship of junior implementation leads.

Core Responsibilities

• Own end-to-end customer implementations at the account level: kickoff, milestones, risk management, go-live, and structured hypercare.
• Lead workflow and solution design: translate complex customer requirements into scalable configurations across multiple modules.
• Drive execution quality across the account: review work from Junior ILs and IEs, maintain documentation hygiene and validation readiness.
• Manage customer delivery and communication at account level: run steering meetings, align senior stakeholders, manage expectations and escalations.
• Mentor and develop Junior Implementation Leads: structured coaching on workflow design, delivery standards, and customer communication.
• Support clean handoff to Customer Success: account-level summaries, open-item lists, adoption readiness documentation.
• Create and delegate tasks to progress implementation.
• Improve implementation function scalability: build playbooks, templates, and checklists the team uses.
• Coordinate with engineering to close platform issues and defects on time.
• Complete hands-on execution tasks when delegation is not viable.

Must-Have Requirements

• 2+ years in B2B SaaS implementation or solutions, ideally with enterprise or mid-market accounts
• Has independently owned and delivered complex B2B SaaS implementations end-to-end at the account level — not just individual modules
• Experience implementing software of comparable complexity in manufacturing, quality management, or similar process-heavy/regulated industries (either industry-specific or software-specific experience is required)
• Hands-on operator - owns customer outcomes 100%, not the type who delegates and gets on calls
• Can design workflows, manage multi-stakeholder delivery, and handle escalations without senior hand-holding
• Proficient with low-code / no-code tools
• Comfortable with US-based enterprise customers and late-evening working hours (Bangalore, US timezone alignment)
• Strong written communication - produces clean documentation, account summaries, and handoff materials.

Preferred (not required)

• Direct experience in regulated industries: manufacturing, QMS, life sciences, aerospace, or automotive
• Experience in formally mentoring or developing junior implementation team members.

Why Join Us

• This is the seat that owns account-level implementations end-to-end - not just modules. Full ownership from kickoff to go-live and hypercare.
• Customers are complex: manufacturing, life sciences, aerospace, automotive - real technical depth required and valued.
• The role is genuinely hands-on: you will design workflows, manage multi-stakeholder delivery, and build reusable implementation assets - not manage bureaucracy.
• Explicit career track: high-performing Senior ILs will be promoted to lead the implementation function - not replaced by external hires.
• Direct access to leadership your decisions visibly move customer outcomes.
• The honest reality: US customer timezone alignment from Bangalore means late evenings, and the accounts are demanding. But this is a role where you build something that lasts.