Implementation Analyst - Intern

MoEngage Inc.; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

MoEngage is looking for talented individuals to support onboarding and technical integration for new clients. You will guide developers through SDK integration and troubleshoot during go-live, while collaborating with client marketing teams to translate business needs into MoEngage capabilities.

Ideal candidates have a background in REST APIs and web/mobile technologies, with exposure to AI-assisted development tools.

Qualifications

• Basic understanding of REST APIs.
• Familiarity with web technologies (HTML, CSS, JavaScript).
• Exposure to Android/iOS SDKs is a major plus.
• Hands-on experience with AI-assisted development (e.g., using GitHub Copilot, Cursor, or ChatGPT) to write, debug, and optimise full-stack code.
• Strong analytical and problem-solving mindset.
• Ability to explain technical concepts to non-technical stakeholders (like Marketers).
• Excellent written and verbal communication skills.

Responsibilities

• Onboarding Support: Assist in the end-to-end technical integration of MoEngage for new clients.
• Technical Guidance: Help client developers integrate SDKs and troubleshoot integration issues during the go-live phase.
• Solutioning skills: Work with the marketing teams of clients to understand their business use cases and map them to MoEngage features.

Skills

Strong analytical skills

Excellent written and verbal English

Ability to explain technical concepts

Tools

REST APIs

HTML

CSS

JavaScript

Android SDK

iOS SDK

GitHub Copilot

Cursor

ChatGPT

Job description

About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push,on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Key Responsibilities

• Onboarding Support: Assist in the end-to-end technical integration of MoEngage for new clients.
• Technical Guidance: Help client developers integrate SDKs and troubleshoot integration issues during the "go-live" phase.
• Solutioning skills: Work with the marketing teams of clients to understand their business use cases and map them to MoEngage features.

Requirements

• Basic understanding of REST APIs and how they function.
• Familiarity with web technologies (HTML, CSS, JavaScript).
• Exposure to mobile app ecosystems (Android/iOS SDKs) is a major plus.
• Hands-on experience or academic exposure to AI-assisted development (e.g., using GitHub Copilot, Cursor, or ChatGPT) to write, debug, and optimise full-stack code.

Soft Skills

• Strong analytical and problem-solving mindset.
• Ability to explain technical concepts to non-technical stakeholders (like Marketers).
• Excellent written and verbal communication skills.

At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.

Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.

It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

• Life@MoEngage
• Tech@MoEngage
• Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class team.