iMerit Technologies P LTD. Looking for Looking for Information Technology Trainee_Salt Lake at [...]

iMerit Technologies P LTD.; Kolkata; On-site; INR 1,48,000 - 1,75,000; Full time

Job summary

Join a dynamic and innovative team at a forward-thinking company that values fresh talent! As a trainee in IT operations, you will play a crucial role in supporting the technical needs of various centers across India. This full-time position offers you the chance to develop your skills in troubleshooting, customer service, and IT documentation while working alongside experienced professionals. With a commitment to fostering a collaborative environment, this opportunity is perfect for those looking to kickstart their career in IT. If you're eager to learn and grow in a fast-paced setting, this role is an excellent fit for you.

Benefits

Overtime pay

Shift allowance

Qualifications

• Prior training in information technology is essential.
• One or more IT product or process certifications are desirable.

Responsibilities

• Provide on-site and remote IT support across multiple centers.
• Troubleshoot and resolve common system issues effectively.

Skills

Diagnostic and problem-solving skills

Customer service focus

Team player

Excellent English-language communication

Organizational and time-management skills

Familiarity with desktop and network equipment

Education

B.Tech/B.E in Computer Science or Electronics

Tools

Service Desk software

Office computers and software

Job description

Overview

iMerit is looking for trainees to join a global team responsible for IT operations across 9 of its 10 centers located in India (Saltlake). Trainees will be responsible for providing on-site support for the center to which they are assigned and remote support for all centers when required. They must be able to work a rotational schedule required to support iMerit’s 7 days/week operation.

Looking out for Fresher B.Tech/B.E (CSE, ECE) candidates.

Job Description

• Support purchasing, receipt, hardening, distribution, tracking, and audit of software licenses and computer equipment.
• Support coordination and tracking of OEM vendor repairs for assets under warranty.
• Support the release and tracking of infrastructure changes.
• Support the collection and organization of artifacts required to support IT audits from various iMerit departments and teams.
• Support the development of IT program documentation.
• Develop and apply the skills needed to configure office computers, software, and peripheral devices.
• Provide Service Desk support when required: Participate in Service Desk training.
• Shadow team members for knowledge transfer.
• Perform troubleshooting to diagnose and resolve common system issues.
• Provide orientation and guidance to users on how to operate software and computer equipment.
• Carry out common maintenance tasks.

Qualifications

• Prior training in information technology.
• Familiarity with desktop and network equipment.
• Good diagnostic and problem-solving skills.
• Customer service focus.
• Team player – ability to thrive as a member of a geographically dispersed team.
• Excellent English-language communication ability.
• Outstanding organizational and time-management skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• One or more prior IT product or process certifications (desirable).

Job Type: Full-time

Salary: Up to ₹174,500.62 per year

Schedule:

Supplemental pay types:

• Overtime pay
• Shift allowance