IDAM Experts

Infosys; Bengaluru; On-site; Full time

Job description

SailPoint IIQ Developer

Experience: 4–5 years of hands‑on experience in SailPoint IdentityIQ (IIQ) development, including customization and end‑to‑end implementation.

• Strong experience in application onboarding, including connector setup, aggregation, provisioning, and certification configurations.
• Proficiency in writing, reviewing, and debugging complex BeanShell rules (workflows, provisioning rules, and custom business logic).
• Ability to read, understand, and analyze existing workflows and rule logic to support enhancements and troubleshooting activities.
• Solid understanding of SailPoint APIs and their usage for integrations, customizations, and automation.

Saviynt – Level 3 Support Engineer

Provide Level 3 support for Saviynt IGA, resolving issues escalated from L1/L2 teams. Perform root cause analysis (RCA) on defects raised by customers/end users in Saviynt and provide corrective and preventive action recommendations.

• Monitor and troubleshoot Saviynt services, connectors, workflows, tasks, and jobs. Manage identity lifecycle tasks and scheduled jobs.
• Perform impact analysis and ensure stability during production deployments and updates.
• Configure, customize, and enhance Saviynt Roles, Rules, Controls, Policies, SOD rulesets, Access Requests, Access Reviews (Campaigns), Enterprise Roles, and Birthright Access.
• Maintain Saviynt workflows (JSON/XML).
• Support audit activities (SOX, ISO, GDPR) and provide evidence for compliance.
• Ensure governance controls, SOD policies, and access review processes are functioning correctly.
• Maintain documentation for standards, procedures, workflows, and operational runbooks.
• Proactively monitor job failures and pending tasks.
• Manage end‑to‑end user lifecycle processes (Joiner, Mover, Leaver), ensuring timely provisioning and deprovisioning of access.
• Collaborate with security and compliance teams to ensure adherence to IAM policies, standards, and governance requirements.
• Support complete User, Entitlement, and Role lifecycle operations within Saviynt.
• Resolve customer issues within defined SLAs and deliver solutions aligned with business needs.
• Work closely with various internal teams, taking ownership of troubleshooting and resolving a wide range of application‑related issues.