ICON Looking for IT Support Engineer (M365 IT Administrator) at Chennai, Tamil Nadu

ICON; Chennai; On-site; INR 12,00,000 - 18,00,000; Full time

Job summary

A leading clinical research organization in Chennai is seeking a highly skilled M365 Senior IT Administrator. You will be responsible for managing and maintaining the M365 environment, ensuring system performance and user support. Ideal candidates will have at least 5 years of experience in M365 environments and a strong technical background. The role offers a competitive salary and excellent benefits in a supportive environment.

Benefits

Competitive salary

Health benefits

Retirement plans

Supportive workplace culture

Qualifications

• At least 5 years of experience managing and administering M365 environments.
• Deep knowledge of M365 services.
• Strong understanding of network infrastructure and security.

Responsibilities

• Manage and administer the Microsoft 365 (M365) environment.
• Monitor and maintain the performance of M365 systems.
• Provide technical support for end-users.

Skills

M365 services management

Active Directory

Exchange Online

SharePoint Online

OneDrive for Business

Networking principles

Education

Bachelor's degree in Computer Science or related field

Job description

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.

If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Job Summary

We are seeking a highly skilled and experienced M365 Senior IT Administrator to manage, maintain and provide technical support to ensure the smooth and efficient functioning of ICON’s M365 environment. You will collaborate with other IT Teams responsible for ICON’s Active Directory (AD), Azure AD, network infrastructure, hardware, and software components. The successful candidate will be a key member of a globally dispersed team responsible for the configuration, deployment, and support of our M365 environment.

The M365 Senior IT Administrator must be customer-focused and service-oriented, providing the highest quality service to ensure the effective operation and continuous improvement of ICON’s M365 systems to meet the needs of our customers.

This position requires participation in the 24/7/365 Team On-Call rotation.

Job functions and responsibilities

1. Recognize, exemplify, and adhere to ICON’s values centered around People, Clients, and Performance.
2. Manage and administer the Microsoft 365 (M365) environment, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other M365 applications.
3. Manage and maintain M365 security policies and compliance requirements.
4. Manage and maintain M365 backups and disaster recovery solutions.
5. Monitor and maintain the performance of M365 systems, ensuring high availability and reliability.
6. Participate in planning and implementation of IT projects related to M365 services.
7. Keep up to date with new M365 features and assess their impact on the organization.
8. Provide technical support for end-users, troubleshoot, and resolve issues related to M365 services.
9. Create and maintain documentation related to M365 services, policies, procedures, and configurations.
10. Collaborate with other IT Teams managing ICON’s AD, Azure AD, network infrastructure, hardware, and software components.
11. Apply strong networking and security principles, including firewalls, VPNs, and network protocols.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• At least 5 years of experience managing and administering M365 environments.
• Deep knowledge of M365 services, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other applications.
• Experience with Active Directory, Azure AD, and identity management services.
• Experience with M365 security, compliance, backups, and disaster recovery.
• Strong understanding of network infrastructure, hardware, and software components.
• Excellent analytical, problem-solving, communication, and interpersonal skills.
• Ability to work independently, in a team, and across multiple projects in a fast-paced environment.

If you are an experienced M365 Senior IT Administrator seeking an exciting opportunity, we encourage you to apply. We offer a competitive salary, excellent benefits, and a supportive environment.

Benefits of Working in ICON

Our success depends on our people. We build a culture that rewards high performance and nurtures talent. We offer competitive salaries, health benefits, retirement plans, and a workplace that encourages purpose and lasting impact.

ICON is an equal opportunity employer committed to a discrimination-free workplace. All qualified applicants will receive equal consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you require accommodations during the application process, please inform us through the provided form.