ICICI Bank Probationary Officer Program

ICICI Bank; Delhi; On-site; INR 500,000 - 550,000; Full time

Job summary

ICICI Bank's Probationary Officer Program nurtures young professionals for a banking career, with classroom training and placement as Relationship Managers in sales roles guided by our values of integrity, empathy, and responsibility.

The program includes 2 months of training, travel within the city, and a stipend of ₹18,000 per month; after completion, starting salary ranges from ₹5.00 Lakh to ₹5.50 Lakh per year, depending on location.

Qualifications

• 60% and above in 10th and Graduation.
• Locationally mobile and willing to take Relationship & Sales roles.
• 0 to 2 Years of Experience.

Responsibilities

• Engage with customers to understand needs and offer appropriate banking solutions.
• Role of Relationship Manager involves taking banking products and services to customers with a 360-degree banking approach.
• Collaborate with internal teams to provide best-in-class customer service and grow wallet share.

Education

60% in 10th and Graduation

Job description

At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.

About the program

The ICICI Bank Probationary Officer Program nurtures young professionals to pursue a career in banking, with a strong focus on learning, capability building, and cultural grounding. The program prepares participants to join the Bank as Relationship Managers in a sales role, guided by the Bank’s culture of “seva bhav”- serving customers with integrity, empathy, and responsibility. In this sales role, you will engage closely with customers to understand their needs, build long-term relationships, and responsibly offer appropriate banking solutions, in line with the Bank’s values of truth, trust, and transparency, and the principle of being fair to the customer and fair to the Bank. The role involves continuous customer interactions and may require travel within and around the assigned location or city.

The program includes 2 months of structured classroom training at a residential campus, the cost of which is borne by ICICI Bank. Upon successful completion of the program, you will be placed in Relationship Management (sales) roles at various locations across the country

Read more about the program below!

• Qualification: 60% and above in 10th and Graduation
• Role and Location Fungibility: Applicant should be locationally mobile and willing to do Relationship & Sales roles
• Experience: 0 to 2 Years.

Program Structure

• Program Duration: 2 Months Classroom Training

Remuneration

• Stipend during the program: ₹18,000 per month.
• Starting Salary (CTC): ₹5.00 Lakhto ₹5.50 Lakh (Based on location).

Selection Process

• Online Aptitude Test: Once the applicants are shortlisted, the first step is to undergo an online aptitude test. It comprises of four sections (Verbal, Quantitative, Logical ability, General Awareness).
• Interview (Face-to-Face): Applicants who have successfully completed the aptitude test shall be invited for the in-person interview. Interview Details will be shared on your registered email ID.

Role of a Relationship Manager

After completing the Probationary Officer Program you would take up the role of a Relationship Manager. Please find below the role description of a Relationship Manager.

A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should have an inclination to understand the customer needs and offer solutions in line with the needs. The core philosophy is being “Fair to the Customer and Fair to the Bank”. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. Relationship Managers collaborate and work with different internal teams, thereby offering the best in class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer.

Bankable individuals not just Bankers: We hire from diverse educational background!

We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome .Our training programs equip you to get ready for the role of a Relationship Manager.

Key Responsibilities

• Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements.
• Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers.
• Champion 360-degree banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings.
• Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer
• Customized solutions: As per branch guidelines. Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch.
• Behold our values: Offer products that are fair to our customers and fair to the bank.

We are currently inviting applications from applicants across India