RM - Retail Banking Group

ICICI Bank

Haryana

On-site

INR 900,000 - 1,300,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

A major banking institution is looking for a Relationship Manager in Haryana to enhance customer service and business development in the Retail Banking Group. Candidates should have an MBA or equivalent degree and 3-6 years of experience in relationship management or a similar role. The individual will be responsible for fostering customer relationships, ensuring service excellence, and collaborating with various teams to provide banking solutions tailored to customer needs. Full-time position with opportunities for growth within the banking sector.

Qualifications

3-6 years of experience in relationship management or business development.
Strong communication skills are essential.
Ability to work synergistically with teams.
Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure.
Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships.

Responsibilities

Create service excellence by meeting customer financial needs.
Ensure growth in wallet share of existing customers.
Collaborate with internal teams for suitable product offerings.
Maintain and enhance the quality of customer portfolios.
Customized solutions: As per branch guidelines. Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch.
Behold the values: Offer products that are fair to our customers and fair to the Bank.

Skills

Good oral and written communication skills

Willingness to work with various teams

Ability to develop and implement sales strategies

Market awareness and trend evaluation

Education

MBA or Bachelor's degree

Job description

Join to apply for the RM - Retail Banking Group role at ICICI Bank

At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360‑degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location‑fungible with the understanding that Banking is an essential service. While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.

About the role

A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360‑degree banking approach. The Relationship Managers should have an inclination to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer‑centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best‑in‑class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer.

Bankable individuals not just Bankers: We hire from across industries!

We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager.

Key Responsibilities

Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements.
Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360‑degree banking solutions that meet the needs of our customers.
Champion 360‑degree banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings.
Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to the Bank, Fair to the Customer.
Customized solutions: As per branch guidelines. Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch.
Behold the values: Offer products that are fair to our customers and fair to the Bank.

Key Qualification & Skills

Educational Qualification: MBA or Graduates with 3‑6 years of experience in the area of relationship management, Business development or allied roles.
Communication: Good oral and written communication skills.
Synergize with Team: Willingness to work with various teams for on‑ground support and deliver enablers as required.
Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure.
Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships.

About the Business Group

Retail Banking Group at ICICI Bank serves customer segments consisting of individuals, self‑employed professionals, SMEs, proprietors, government, and retail institutions. With approximately 6,500 branches across the country, our relationship team is dedicated to serving customer needs with a 360‑degree approach. ICICI Bank has a unique bouquet of digital solutions covering the diverse banking needs of customers. To facilitate a seamless customer banking experience, we have adopted the ICICI Stack approach. It covers a complete range of banking services from bank accounts, payments, banking transactions, and credit cards to personal, mortgage, vehicle loans, and business & institutional solutions.

Seniority level