ICE hiring Systems engineer at Hyderabad

ICE Data Services; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

ICE Data Services is seeking an Incident Management/Coordinator professional in Hyderabad. The ideal candidate has 2–4 years of experience with ServiceNow change, incident and problem management, ITIL practices, and strong analytical and communication skills to resolve issues efficiently.

The role requires broad IT infrastructure knowledge, the ability to manage multiple tasks, and collaborate across teams to implement process improvements with minimal supervision.

Qualifications

• Bachelor’s degree in computer science, Information Systems or other related discipline preferred.
• 2–4 years of experience in Incident Management/Coordinator roles.
• Strong knowledge of Service Now change, incident and problem management principles, procedures and techniques.
• Knowledge of ITIL standards and best practices in IT industry.
• Strong ability to resolve and escalate issues effectively.
• Broad knowledge of IT infrastructure.
• Analytical and creative problem-solving abilities.

Skills

Incident Management

Change/Incident/Problem management

ITIL

Issue resolution

IT infrastructure

Analytical thinking

Attention to detail

Effective communication

Multi-tasking

Decision making

Process improvement

Relationship building

Education

Bachelor’s degree in Computer Science or Information Systems

Tools

ServiceNow

Job description

• A bachelor's degree in computer science, Information Systems or other related discipline is preferred
• With 2 to 4 Years of Experience as Incident Management/ Coordinator
• Considerable knowledge of Service Now change incident and problem management principles, procedures and techniques
• Considerable knowledge of standards and best practices relevant to the information technology industry (e.g. ITIL)
• Strong knowledge of issue resolution and escalation practices
• Broad knowledge of IT infrastructure
• Ability to apply analysis and creative thinking when solving problems and conflict
• Ability to provide acute attention to detail
• Ability to communicate effectively to all levels within the organization
• Ability to manage multiple tasks simultaneously
• Independent and collaborative decision-making ability within specified parameters
• Skilled at identifying and implementing process improvements
• Ability to effectively establish and maintain relationships across the organization
• Excellent written and verbal communication skills
• Ability to organize tasks and priorities effectively and under minimal supervision.