IBM Looking for Power Hardware Technical Support Professional at Bengaluru, Karnataka

Introduction

At IBM, work is more than a job – it’s a calling: To build, design, code, consult, think along with clients, sell, make markets, invent, and collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, let’s talk.

Your Role and Responsibilities

The Power HW Remote Technical Support Center Professional provides technical support to customers and IBM personnel on multiple products, subsystems, and systems in the High Availability environment. They seek and exchange information to ensure complete understanding of issues, use technical knowledge and support tools to identify causes and solutions, communicate plans, and contribute to high customer satisfaction and departmental objectives.

Required Technical and Professional Expertise

• 1+ years of customer-facing service or support experience
• Bachelor's Degree: Engineering, Computer Science, or similar
• Highly organized with strong follow-up and analytical skills
• Excellent communication skills (written, verbal, phone)
• Motivated, creative problem-solver, capable of working directly with clients
• Ability to work effectively across cultures and geographies
• Technical aptitude to understand and communicate value
• Judgment and creativity in solving technical or operational problems
• Basic knowledge of server hardware and operating systems

Preferred Technical and Professional Expertise

• 2+ years of technical support experience
• Experience with Server Hardware, Firmware, Linux, AIX, or IBM i systems
• Knowledge of data center configuration, logging, networking, and performance

Additional Information

About Business Unit, vaccination requirements, and IBM culture details are included to provide context and expectations for potential candidates.