IBM ACE Operations Support - FS Data Man...

BMW TechWorks India Private Limited; Bengaluru; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

BMW TechWorks India Private Limited in Bengaluru seeks an experienced IT Operations professional specializing in IBM ACE middleware and integration platforms. The role focuses on 24x7 operational support, incident resolution, and proactive performance monitoring.

You will manage ACE environments, troubleshoot middleware, and collaborate with development teams to deploy integration solutions while following ITIL best practices for incident and change management.

Qualifications

• Hands-on 24x7 operations in global business-critical environments.
• Structured incident management using ITIL practices.
• Experience with ACE middleware and IBM MQ integration.
• Familiar with Jira/Confluence for project tracking.
• Proficiency in monitoring/logging tools like Grafana and ACE tracing.

Responsibilities

• Manage, monitor, and maintain IBM App Connect Enterprise (ACE) environments.
• Monitor API execution and performance using AWS CloudWatch or equivalent tooling.
• Provide operational support for integration solutions with high availability.
• Troubleshoot ACE, middleware, and related components to resolve incidents.
• Collaborate with development teams to deploy and manage integration solutions.
• Apply ITIL processes for incident, problem, and change management.

Skills

ACE middleware

ITIL incident mgmt

Jira & Confluence

GitHub & Jenkins

IBM MQ

Tools

Grafana

IBM ACE tracing

ServiceNow

BMC Remedy

Job description

AWS Cloud Troubleshooting & Debugging ACE Java Oracle REST and SOAP Web services Unix MQ Series Operations Management ITIL Incident Investigation Incident Management Application Management

• Manage, monitor, and maintain IBM App Connect Enterprise (ACE) environments.
• Monitor API execution using AWS CloudWatch, collecting and analyzing metrics to ensure optimal performance and availability.
• Provide operational support for integration solutions, ensuring high availability and performance.
• Troubleshoot and resolve issues related to IBM ACE and associated middleware.
• Experience in ESQL/OracleDB and Core Java.
• Proficiency in SOAP and REST Web services, both exposing and consuming.
• Experience with connectors for databases, file handling, and MQ integration.
• Knowledge of on-premise and cloud integration.
• Experience in message flows, message sets, and transformation logic.
• Collaborate with development teams to deploy and manage integration solutions.
• Apply ITIL best practices for incidents, problem, and change management to ensure efficient and effective operations.
• Perform regular system health checks and maintenance activities.
• Document operational procedures and support processes.
• Conduct thorough root cause analysis to identify underlying issues affecting operations.
• Perform detailed problem analysis to develop effective solutions and preventive measures.

What should you bring along

• Ability to work in a fast-paced, dynamic environment.
• Hands-on 24x7 operations experience in global business-critical environments.
• Utilize structured approaches to manage and resolve incidents, ensuring minimal disruption to operations.
• Conduct thorough problem analysis to identify root causes and implement effective solutions.
• Oversee change management processes, ensuring changes are implemented smoothly and efficiently.
• Experience in monitoring tools like IBM ACE tracing, Grafana, IBM Monitoring Events or relevant monitoring tools.
• Deployment Knowledge in GitHub.
• Readiness to work in shifts and on-call support.
• Experience in international collaboration.

Must have technical skill

• Proficiency in managing and administering middleware environments.
• Experience with monitoring and logging tools.
• Experience in ITIL processes and tools like ServiceNow, BMC Remedy or relevant Management tool
• Understand Agile methodologies and hands-on experience using Jira, Confluence or similar agile project management tools.
• Excellent communication and collaboration skills.

Good to have skills

• Certification in IBM IIB.
• Hands-on experience with IBM App Connect Enterprise (ACE) and IBM Integration Bus (IIB).
• Experience with API management tools such as IBM API Connect.
• Experience with other middleware technologies like IBM MQ.
• GitHub and Jenkins
• Domain background in Financial Services/banking.