IAM Operations Analyst

ADMIN; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Remote and hybrid options

Job summary

Provido is seeking an IAM Operations Analyst to manage user lifecycles, access provisioning, and reviews. You will enforce least-privilege access, support MFA, and diagnose identity-related incidents in a structured, global, follow-the-sun environment.

The role requires 2+ years in IAM or IT support, hands-on Entra ID/Azure AD experience, and strong English. On-site in Hyderabad, India with shift-based coverage and cross-functional collaboration across teams.

Qualifications

• Bachelor's degree or current studies in cybersecurity/IT/CS or related field.
• 2+ years in IAM, IT support or related technical role.
• Hands-on with Microsoft Entra ID (Azure AD), MFA and conditional access.
• Knowledge of authentication/authorization concepts (RBAC, SSO/SAML/OAuth) and directory platforms.
• Clear ticket notes, procedures, and structured operational work.
• English proficiency to support multinational teams.
• On-site in Hyderabad, India with potential shift-based requirements.

Responsibilities

• Process user lifecycle events in Microsoft Entra ID and downstream apps per SLAs.
• Handle access requests, role memberships, and entitlement changes per workflows.
• Administer authentication services including MFA registration and resets.
• Support periodic user access reviews and recertification campaigns.
• Investigate and resolve identity-related incidents and tickets; escalate as needed.
• Support 24/7 IAM operations through shift work and handovers.
• Maintain records of access changes for audit and compliance reporting.
• Collaborate with HR, IT, security, and app owners to ensure timely provisioning across systems.

Skills

IAM operations

Microsoft Entra ID

English proficiency

Ticket documentation

Education

Bachelor's degree in cybersecurity/IT/CS

Tools

Entra ID

Azure AD

Active Directory

Job description

Job Description

At Provido, we're more than a technology company. We are a global hub of innovation, creativity, and engineering excellence.

Our teams design and deliver intelligent, secure, and high-performance digital solutions that help organizations modernize operations, scale their platforms, and succeed in an increasingly digital world.

As part of a dynamic international ecosystem, we bring together forward-thinking engineers, technology specialists, designers, and delivery professionals who transform ideas into scalable, real-world solutions with measurable business impact.

If you are motivated by challenge, inspired by technology, and ready to grow with a company that truly invests in its people, your journey starts here.

Why We Need You

The IAM Operations Analyst is responsible for the day-to-day administration of identity and access management services, including user lifecycle management, access provisioning and deprovisioning, group and role assignments, authentication support, and access reviews. This role is well suited to early-career IAM or IT professionals with strong analytical skills and hands-on experience with Microsoft Entra ID and related identity platforms. The analyst supports the protection of enterprise systems by enforcing least-privilege access, fulfilling access requests in line with established policies, and escalating identity-related anomalies for investigation. The role is based on-site and is designed for candidates who can operate effectively in a structured, shift-based environment while coordinating with global teams to deliver IAM operations in a Follow-The-Sun model.

What You’ll Be Doing

• Process user lifecycle events (joiners, movers, leavers) in Microsoft Entra ID and downstream applications in line with documented SLAs.


• Handle access requests, role and group memberships, and entitlement changes following approval workflows and least-privilege principles.


• Administer authentication services, including MFA registration and resets, conditional access support, and password and self-service troubleshooting.


• Support periodic user access reviews, access recertification campaigns, and segregation-of-duties checks, and document outcomes for audit.


• Investigate and resolve identity-related incidents and service tickets, escalating complex issues to senior IAM engineers per defined runbooks.


• Support 24/7 IAM operations through shift work, structured handovers, and adherence to service level expectations.


• Maintain accurate records of access changes, approvals, and exceptions in ticketing and case management systems for audit and compliance reporting.


• Collaborate with HR, IT, security, and business application owners to ensure timely and accurate provisioning across enterprise systems.

What You Bring to the Team

• Bachelor's degree or currently completed studies in Cybersecurity, Information Technology, Computer Science, Systems Engineering, or a related discipline.


• 2+ years of experience in IAM operations, identity administration, IT support, or a related technical role.


• Hands-on experience with Microsoft Entra ID (formerly Azure AD), including user and group management, role assignments, MFA, and conditional access concepts.


• Working knowledge of core IAM concepts such as authentication, authorization, RBAC, least privilege, and SSO/SAML/OAuth, plus familiarity with Active Directory, Microsoft 365 admin, or similar directory platforms.


• Ability to write clear ticket notes, follow procedures consistently, and work effectively in a structured operational environment.


• Working proficiency in English is required to support multinational teams and stakeholders.


• Availability to work on-site in Hyderabad, India and support rotational or shift-based schedules where required.

Preferred Skills

• Professional certifications such as SC-300 (Microsoft Identity and Access Administrator), SC-900, AZ-900, Microsoft Certified: Identity and Access Administrator Associate, or equivalent entry-level identity and security credentials.


• Experience supporting IAM, service desk, or IT operations environments in banking, retail, logistics, telecommunications, or managed services.


• Exposure to identity governance tools (e.g., Entra ID Governance, SailPoint, Saviynt), privileged access management, or cloud IAM in AWS or GCP.


• Hands-on practice gained through internships, identity or cloud labs, university projects, or technical bootcamps.


• Understanding of compliance-focused environments (ISO 27001, SOC 2, GDPR) and the importance of documentation, control adherence, and audit support.


• Strong customer service mindset and the ability to coordinate professionally with internal users, technical teams, and business stakeholders.

Why You’ll Love Working with Us

Employee Benefits & Advantages

At Provido, we value our employees and nurture a culture of progress and creativity. Our team members enjoy a supportive, inclusive, and growth-focused environment.

Competitive Compensation & Performance Incentives

Provido offers an attractive salary package and performance-based bonuses to recognize and reward your contribution.

Flexible Working Options

We support remote and hybrid working models to help you maintain a healthy work-life balance.

Health & Well-being Support

We provide comprehensive health insurance, wellness initiatives, and resources to support both physical and mental well-being.

Career Advancement & Development Programs

We invest in continuous learning through training programs, mentorship, and clearly defined career development paths.

Team-Oriented & Inclusive Workplace

Our culture is built on diversity, inclusion, and collaboration. Every voice matters and innovation is encouraged.

Team Events & Social Activities

We organize regular team-building activities and social events to strengthen relationships and create a positive, connected workplace.