IAM Analyst

Kyndryl Inc.; Hyderabad; Hybrid; INR 1,200,000 - 2,000,000; Full time

Job summary

Kyndryl Inc. is seeking an experienced IAM Infrastructure professional to manage Azure AD, Active Directory, and Entra ID, ensuring secure access across on‑prem and cloud resources.

You will drive lifecycle processes, troubleshoot access issues, and implement governance in a collaborative, production environment. You will work with cross‑functional teams to optimize authentication, authorization, and provisioning, while contributing to change management, audits, and security initiatives.

Qualifications

• 5+ years of hands-on experience with Active Directory, Azure AD / Microsoft Entra ID (User/Group/Access Management, Conditional Access, Access Policies), and Microsoft 365 identity objects
• Strong troubleshooting skills for user access, group membership, and directory synchronization issues
• Ability to follow structured processes while maintaining attention to detail
• Documentation and communication skills
• Proven ability to collaborate across technical and non technical teams
• Experience in production environments, change processes, ticketing systems
• IAM & PAM (RBAC, Least Privilege, SSO, MFA)
• IAM Lifecycle Management (Joiner, Mover, Leaver)
• PowerShell Scripting (Automation for IAM & AD Management)
• Integration with Security & Cloud Teams (Cross‑functional IAM Collaboration)
• Security & Compliance (Audit, Risk Remediation, AD Access Reviews)
• IAM Process Optimization & Policy Enforcement
• IAM Project Management & Stakeholder Communication

Responsibilities

• Create, modify, and delete user accounts, groups, distribution lists, shared mailboxes, rooms, and other directory resources in Active Directory and Azure AD (Entra ID)
• Administer group memberships, role assignments, and access permissions in accordance with least privilege principles
• Perform day to day identity lifecycle management (joiners, movers, leavers)
• Troubleshoot and resolve account, access, and resource issues across on prem and cloud identity platforms
• Investigate authentication, authorization, synchronization, and provisioning issues; escalate as required
• Participate in incident, problem, and root cause analysis to prevent recurrence of identity related issues
• Collaborate with infrastructure, security, application, and service desk teams to resolve cross functional identity and access issues
• Follow and contribute to standard operating procedures (SOPs), technical documentation, and knowledge base articles
• Execute changes in alignment with change management and approval processes
• Communicate clearly with stakeholders regarding issue status, root cause, and corrective actions
• Support audits and compliance requirements related to identity and access management
• Identify opportunities for process improvement and automation within directory services
• Perform other IAM work as required including but not limited to access reviews, bulk tasks, or pulling information from production

Skills

Azure AD

Active Directory

Microsoft Entra ID

PowerShell

RBAC

SSO

MFA

Identity Lifecycle

ITSM / Ticketing

IT Security

Education

Bachelor's degree in IT/Computer Science

Tools

Azure AD Connect

ITSM Tools

Job description

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

Manages the operation of IAM Infrastructure, Azure AD, Active Directory, hardware, software, communications, and/or application solutions, and the resources required to plan for, develop, deliver, and support properly engineered IT services and products to meet the needs of a business. Prepares for and supports new or changed services, the change process, regulatory, legal, and professional standards, performance of systems and services in relation to their contribution to business performance, and bought‑in services including, for example, public network, virtual private network, and outsourced services. Provides service‑level reporting, risk, and contingency planning.

Roles and Responsibilities

• Create, modify, and delete user accounts, groups, distribution lists, shared mailboxes, rooms, and other directory resources in Active Directory and Azure AD (Entra ID)


• Administer group memberships, role assignments, and access permissions in accordance with least privilege principles


• Perform day to day identity lifecycle management (joiners, movers, leavers)


• Troubleshoot and resolve account, access, and resource issues across on prem and cloud identity platforms


• Investigate authentication, authorization, synchronization, and provisioning issues; elevate as required


• Participate in incident, problem, and root cause analysis to prevent recurrence of identity related issues


• Collaborate with infrastructure, security, application, and service desk teams to resolve cross functional identity and access issues


• Follow and contribute to standard operating procedures (SOPs), technical documentation, and knowledge base articles


• Execute changes in alignment with change management and approval processes


• Communicate clearly with stakeholders regarding issue status, root cause, and corrective actions


• Support audits and compliance requirements related to identity and access management


• Identify opportunities for process improvement and automation within directory services


• Perform other IAM work as required including but not limited to access reviews, bulk tasks, or pulling information from production

Your future at Kyndryl

There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Professional Experience

• 5+ years of hands on experience with Active Directory, Azure AD / Microsoft Entra ID (User/Group/Access Management, Conditional Access, Access Policies), and Microsoft 365 identity objects


• Strong troubleshooting skills for user access, group membership, and directory synchronization issues


• Ability to follow structured processes while maintaining attention to detail


• Documentation and communication skills


• Proven ability to collaborate across technical and non technical teams


• Experience in production environment, change processes, ticketing systems


• IAM & PAM (Privileged Access Management) (RBAC, Least Privilege, SSO, MFA)


• IAM Lifecycle Management (Joiner, Mover, Leaver)


• PowerShell Scripting (Automation for IAM & AD Management)


• Integration with Security & Cloud Teams (Cross‑functional IAM Collaboration)


• Security & Compliance (Audit, Risk Remediation, AD Access Reviews)


• IAM Process Optimization & Policy Enforcement


• IAM Project Management & Stakeholder Communication

Preferred Professional Experience

• Experience with Azure AD Connect, Conditional Access, or identity governance


• Familiarity with ITSM tools and formal incident/change management frameworks


• Scripting or automation experience (PowerShell)


• Being You

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.

What You Can Expect

Our career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

• You’ll dive into impactful work that powers the systems our customers rely on every day.


• We’ll champion your journey with powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track.


• You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences.


• And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. We can advance the vital systems that power human progress.