I T Support Specialist-Husky India Chennai

Husky Technologies; Chennai District; On-site; INR 600,000 - 800,000; Full time

Job summary

Husky Technologies is seeking an IT Support Specialist in Chennai, India to handle Tier 1/2 support, user administration, and incident resolution across on-prem and cloud environments. You will document resolutions, train end users, and escalate complex issues to Tier 2/3 as needed.

The ideal candidate holds a IT college diploma and 5+ years in enterprise IT support, with strong knowledge of AD, Exchange, O365, and SCCM, plus excellent communication and teamwork skills.

Qualifications

• College diploma in IT or equivalent with relevant certification.
• Favorable to have industry designations (A+, Network+, Security+, MCSE or MCP).
• Self-motivated, strong initiative, integrity, teamwork and customer focus.
• Customer service training is a plus and strong troubleshooting ability.
• Excellent communication skills and ability to document resolutions clearly.
• Minimum 5 years’ experience in a large Enterprise IT support role.

Responsibilities

• Be in a Tier 1/2 IT support role interacting with users and handling tickets.
• Perform first level troubleshooting on incidents and service requests.
• Support hotline incidents and detailed documentation of steps taken.
• Provide resolutions and training to end users when needed.
• Occasionally contribute to IT projects requiring resource time.
• User administration in Active Directory and Microsoft Exchange.
• On-Prem conferencing workshop/meeting support.
• Monitor performance and maintain security of systems.

Skills

Excellent communication skills

Customer service

Team player

Self-motivated

Education

College Diploma in IT

A+/Network+/Security+

MCSE or MCP

Tools

Active Directory

Microsoft Exchange

Microsoft 365 (O365)

Cisco Finesse

SCCM

Windows 11

Job description

Job Description:

Title: I.T. Support Specialist-Husky(India)Chennai

Id: 21412

Type: FullTime

Location: Chennai, India

At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.

Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.

Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!

Job Description

• Be in a Tier 1/ 2 support position directly interacting with users calling and fielding IT support tickets escalated in the incident management system


• First level troubleshooting on all incidents and service requests


• Support Hotline phone incidents


• Detailed troubleshooting and documentation, including steps taken to resolve issue, awareness of limitations with current access/knowledge and escalation/collaboration to (with) a tier 2/3 support level team


• Providing detailed resolution and if necessary, training to the end user


• Be asked to occasionally provide IT project based resource time


• User administration in Active Directory and Microsoft Exchange


• On-Prem corporate Conferencing workshop/meeting support

Key Responsibilities

• Training end-users on hardware functionality and software programs


• Resolving logged errors in a timely manner


• Monitoring hardware, software, and system performance metrics


• Maintaining databases and ensuring system security


• Documenting processes and performing diagnostic tests


• Keeping track of technological advancements and trends in IT support


• Oversee the performance of the organization’s computer systems daily, and take note of any discrepancies or changes


• Respond to people’s questions regarding a problem with a specific computer, program or piece of equipment


• Run tests on a computer or piece of software before giving it back to the individual, and recommend anything that can be done to prevent the issue in the future


• Install new electronic equipment as it is acquired by the company


• Maintain records of all troubleshooting jobs completed, and input data into online storage so that it can be recalled when a similar issue comes up in the future


• Update company’s security system regularly, and pinpoint any potential breaches that could take place

Critical Capacities

• Windows 11 troubleshooting


• Microsoft O365 use and troubleshooting


• Active directory administration


• Cisco Finesse operations


• SCCM operations


• Advanced networking / troubleshooting

Education Qualification/Exoerience

• College Diploma from an IT program


• Industry designations (A+, Network+, Security+, MCSE or MCP) are considered favorable


• Self-motivated, strong initiative, integrity, team player


• Customer service training


• Demonstrated strong technical troubleshooting abilities


• \"Excellent communication skills\"


• Minimum 5 years’ experience in a large Enterprise technical support role

Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky TechnologiesTM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks. No agency or telephone inquiries please.