I&P-GN-SC&E-Manager - VCR - Advisory & Value Framework

Accenture in India; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Accenture in India in Bengaluru is seeking a driven, client-focused Manager with strong communication and problem-solving skills to grow our Service Management capability. You will work with leadership and client teams to improve aftermarket and service operations through strategy, process redesign, operating-model change, data and analytics, automation, and technology enablement.

You will lead workstreams, diagnose client challenges across field service and connected service, facilitate

Qualifications

• Strong client-facing skills and stakeholder management.
• Experience leading service management or transformation initiatives.
• Ability to translate business needs into functional designs.

Responsibilities

• Lead workstreams and project teams delivering service strategy and transformation.
• Diagnose client challenges across field service, maintenance, and service operations.
• Facilitate workshops, assessments, and requirements definition with business and technology stakeholders.
• Design target processes, governance, KPIs, and implementation roadmaps for service transformation.
• Translate business needs into functional designs and collaborate with ERP, CRM, IoT, and other platforms.
• Develop data-led solutions using service and inventory data to improve uptime and costs.
• Manage day-to-day delivery, risks, and stakeholder communication using structured PM and Agile methods.
• Coach analysts and consultants and contribute to a high-performing team environment.
• Support proposals, RFPs, and solution development with thought leadership.

Skills

Project management

Leadership

Communication

Problem-solving

Agile methodologies

Data analytics

Education

Bachelor's degree

Tools

ERP systems

CRM

IoT platforms

PLM

Analytics tools

Job description

Role Description:

We are looking for a driven, client-focused Manager with strong communication and problem-solving skills to build and grow our Service Management capability. The role works with leadership and client teams to improve aftermarket and service operations through strategy, process redesign, operating-model change, data and analytics, automation, and technology enablement.

Key responsibilities include:

• Lead workstreams and small-to-medium project teams delivering service strategy, operating model, process redesign, analytics, and technology-enabled transformation.
• Diagnose client challenges across field service, maintenance, connected service, warranty, installed base, spare parts planning, inventory, fulfillment, repair, returns, and dealer or partner operations.
• Facilitate client workshops, current-state assessments, fit-gap analyses, process design sessions, and requirements definition with business and technology stakeholders.
• Design target processes, capabilities, governance, KPIs, business requirements, benefits cases, and implementation roadmaps for service transformation.
• Translate business needs into functional designs and collaborate with technology teams across ERP, EAM, FSM, CRM, PLM, IoT, planning, analytics, and control-tower platforms.
• Develop data-led solutions using service, asset, installed-base, work-order, warranty, parts, inventory, supplier, and customer data to improve uptime, service levels, productivity, cost-to-serve, and working capital.
• Manage day-to-day delivery, plans, risks, issues, dependencies, quality, and stakeholder communication using structured project management and Agile ways of working.
• Coach Analysts and Consultants, review deliverables, and contribute to an inclusive, high-performing team environment.
• Support proposals, RFP responses, solution development, estimates, client presentations, reusable assets, thought leadership, and points of view.