I Care Looking for Desktop Support Engineer L1 at Coimbatore, Tamil Nadu

I Care; Coimbatore; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Support Technician to join their team in Coimbatore. This role involves providing essential support for Windows OS, hardware, and network troubleshooting, ensuring effective communication with employees. You will be responsible for addressing technical queries, monitoring incidents, and assisting users both remotely and in-person. If you are passionate about technology and enjoy helping others, this position offers a great opportunity to develop your skills in a supportive environment. Join a company where your contributions matter and make a difference in the daily operations of the organization.

Benefits

Cell phone reimbursement

Food allowance

Qualifications

• Experience in desktop support with a focus on Windows OS and hardware troubleshooting.
• Strong communication skills and ability to assist users effectively.

Responsibilities

• Provide desktop support and troubleshoot technical issues for employees.
• Monitor and report incidents, ensuring timely resolution.

Skills

Windows Support

Active Directory

DNS

DHCP

Hardware Support

OS Troubleshooting

Remote Support

Communication Skills

Education

1 year IT experience

Tools

MS Office Applications

Job description

Roles and Responsibilities

1. Experience: Min 1-6 yrs relevant in desktop support.
2. Good in Windows Support, Outlook Support, Active Directory, DNS, DHCP.
3. Good knowledge of Hardware Support (Printer, System Assembling and Disassembling).
4. OS Troubleshooting, Outlook Troubleshooting, and Configuration.
5. Well-versed in remote support.
6. Good communication and technical knowledge.

Responsible for effective and consistent communication and supporting employees or associates:

1. Addressing queries and issues pertaining to our software, tools & applications.
2. Ensuring that requests are addressed in a timely and effective manner.
3. Monitor, track, and report incidents received on a daily basis.
4. Good understanding of Technical Troubleshooting and aspects.

Must have skills:

1. Good communication skills (verbal & written).
2. Good knowledge of Windows OS troubleshooting & MS Office Applications.
3. L1 level of desktop, laptop, and network troubleshooting skills.
4. Understanding of Active Directory services.
5. Willing to assist over the phone and physically.

Job Types: Full-time, Regular / Permanent

Salary: ₹10,000.00 – ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Food allowance

Schedule:

Ability to commute/relocate:

• Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education and Experience:

• IT: 1 year (Preferred)
• Total work: 1 year (Preferred)

Speak with the employer:
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