HYD - CX-RET - 30-Jul-26

Canada; Hyderabad; Hybrid; INR 300,000 - 500,000; Full time

Job summary

Teleperformance in Hyderabad seeks a Customer Service Associate to provide post-sale technical support to business or end-user customers via phone, chat, or text. You will handle high volumes of low-complexity inquiries using predefined scripts.

The role emphasizes solutions without sales targets, in a call-center environment, with focus on timely, accurate resolutions and customer satisfaction.

Qualifications

• Respond to high volume, low complexity technical inquiries via phone, chat or text.
• Provide responses based on predetermined scripts and guidance tools.
• Recommend alternative products or services (e.g., warranties) as part of issue resolution.
• Work in a call center environment with focus on time, cost and quality.

Responsibilities

• Respond to a high volume of low complexity technical inquiries via phone, chat, or text.
• Provide responses based on pre-determined scripts and other guidance tools.
• Recommend alternative products or services as part of issue resolution.
• Support customers through phone, online chat, or text channels.

Skills

Customer service

Technical support

Call center

Troubleshooting

Script adherence

Tools

CRM software

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including:

• Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.)
• Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools
• Recommending alternative products or services (e.g., warranties) as part of customer issue resolution

This position is not compensated based on achievement of sales targets.

Work Environment: Typically located in a call center environment.

Positions on this level applies subject matter knowledge and understands the specific needs or requirements of specific problems and applies skills/knowledge thereafter. Specialized schooling or previous practical experience likely to be required. Understands and demonstrates the need to deliver to time, cost and quality and proactively adjusts for changing requirements. Ensures that the work within own field of expertise complies with the relevant professional discipline.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.