HYD|CX-RET|30-Jul-26

TGBPL TP India - IBU; India; Hybrid; INR 250,000 - 420,000; Full time

Job summary

Teleperformance is seeking a technical customer service professional to provide post-sale support via phone, chat, or text. You will handle a high volume of low-complexity technical inquiries and follow scripted guidance to resolve issues, while offering alternatives where appropriate.

This role emphasizes time, cost, and quality adherence in a call-center environment. Join a global team that values development, supports your goals, and delivers empathetic, high-touch assistance using advanced

Qualifications

• Specialized schooling or previous practical experience likely to be required.
• Understands and demonstrates the need to deliver to time, cost and quality and proactively adjusts for changing requirements.

Responsibilities

• Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting).
• Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools.
• Recommending alternative products or services as part of customer issue resolution.
• This position is not compensated based on achievement of sales targets.

Job description

Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies.

Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.

Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success.

Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description Contact Center Customer Service: Technical

provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including:

• Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.)
• Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools
• Recommending alternative products or services (e.g., warranties) as part of customer issue resolution
• This position is not compensated based on achievement of sales targets.

Work Environment: Typically located in a call center environment Positions on this level applies subject matter knowledge and understands the specific needs or requirements of specific problems and applies skills/knowledge thereafter.

Specialized schooling or previous practical experience likely to be required.

Understands and demonstrates the need to deliver to time, cost and quality and proactively adjusts for changing requirements.

Ensures that the work within own field of expertise complies with the relevant professional discipline.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

We believe that when employees are happy and healthy, they are more productive, creative, and engaged.

We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.

We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

During this application, if you have questions or need an accommodation for any disability, please contact your local Teleperformance location for assistance.

We are looking for fearless people. People who believe that if you are not doing your best, it's not worth it. People who believe in a new way of listening, understanding, and interacting – people who believe in people.

TP is a global digital business services company. With nearly 490,000 passionate people present in nearly 100 countries and speaking more than 300 languages and dialects, we have the knowledge and resources to deliver outstanding experiences anywhere. We deliver a competitive edge for our clients by combining our unique standards of process excellence with empathetic, high-touch support augmented by cutting-edge technology and our domain expertise.