Husky Injection Molding Looking for Technical Support Specialist- Husky (India) Chennai at Chen[...]

Husky Injection Molding; Chennai; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a dynamic team at an innovative company where your troubleshooting skills will shine! As a solutions provider in the Call Center, you’ll tackle challenges related to Husky's complete product line, ensuring customer satisfaction through effective problem-solving and collaboration with service technicians. This role offers the chance to work with cutting-edge technology and be part of a culture that values creativity and excellence. If you have a passion for technology and a desire to contribute positively, this position is your opportunity to grow and make a difference in a supportive environment.

Benefits

Competitive compensation

Benefits package

Opportunities for growth and advancement

Diversity and inclusion initiatives

Safe workplace environment

Qualifications

• 5+ years experience with Husky equipment including assembly and service.
• Fluency in Hindi and English is required.

Responsibilities

• Assist customers in diagnosing and correcting problems with Husky systems.
• Support part searches and service order generation.

Skills

Troubleshooting

Systems Technology

Mechanical Systems

Electrical Systems

Hydraulic Systems

Communication Skills

Computer Skills

Organizational Skills

Education

Post-secondary education (college or university degree)

Tools

Windows-based applications

Job description

At Husky Technologies TM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.

Husky Technologies TM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.

Husky Technologies TM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky Technologies TM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky Technologies TM team!

Job Description:
Working within the Call Center, you will be a solutions provider for issues related to our complete product line (current and legacy equipment). In support of our mission, you will work directly with our customers. You will work with Regional service technicians to ensure all issues are resolved in a timely manner and logged for future reference in our call tracking system.

Responsibilities:

1. Assist customers in diagnosing, identifying and correcting problems with Husky systems through troubleshooting activities by telephone, remote computer access, or e-mails.
2. Visualize equipment problems and propose solutions in a timely manner.
3. Support part searches, warranty part qualification and service order/issue generation.
4. Possibly travel to customer sites on rare occasions.
5. Provide on-call support for some scheduled weekends and holidays as part of a scheduled rotation (can happen from home).
6. Work effectively with supporting teams (sales, quality, engineering, etc.) as necessary.
7. Work from home if you are not located near a Husky location.

Experience and Qualifications:

1. Excellent troubleshooting skills and the ability to work with new and evolving technologies.
2. Excellent knowledge of systems technology and related mechanical, electrical and hydraulic systems, with the ability to read and interpret complex engineering drawings and schematics.
3. Good organizational skills and ability to work independently while interacting effectively and professionally with customers.
4. Ability to interface effectively across manufacturing, engineering and service functions.
5. Good interpersonal and verbal communication skills to obtain and exchange complex technical information.
6. Good computer skills and knowledge of Windows-based applications are essential.
7. Language: Fluency in Hindi and English.
8. Post-secondary education (college or university degree) preferred but not essential.
9. Minimum 5 years’ experience with Husky equipment including assembly, testing, service and engineering with all Husky products including machines, molds, robots and other product handling equipment.
10. Minimum 2 years’ experience with molds process optimization and troubleshooting.

Husky Technologies TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky Technologies TM conditions all offers of employment on satisfactory completion of background checks. No agency or telephone inquiries please.