Human Resources Operations Senior Analyst - HIH - Evernorth

Cigna Healthcare; Hyderabad; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Cigna Healthcare in Hyderabad is seeking an experienced HR Administration professional to manage employee data, Workday entries and onboarding processes across India. The role covers benefits administration, leave management, employee queries, policy documentation, and data reporting, collaborating with cross-functional teams to ensure accuracy, compliance and timely HR services.

Responsibilities include data integrity, process optimization, and effective stakeholder communication to support a

Qualifications

• Bachelor's degree in HR, Business Administration, or related field.
• 5-8 years of experience in HR Operations.
• Solid understanding of HR operations processes for the Indian market.
• Strong knowledge of Workday.
• Attention to detail and ability to prioritize deadlines.
• Experience working with cross-country and cross-functional teams.

Responsabilités

• Employee Data Management: maintain accurate employee records and personnel files.
• Workday Data Management: administer Workday for data entry, reporting and integrations.
• Employee Onboarding: handle pre-onboarding and onboarding documentation.
• Employee Offboarding: coordinate for full and final settlement and clearance.
• Prepare HR letters such as appointment, employment, promotion, and transfer letters.
• Benefits Administration: oversee health insurance, retirement plans and enrollment.
• Leave Management: track leaves and ensure policy compliance.
• Employee Query Management: act as first point of contact for HR policies and payroll issues.
• Monitor and resolve helpdesk queries within SLAs with quality delivery.
• Process Optimization: review HR operations to improve efficiency.
• Documentation and knowledge management: maintain HR process docs and FAQs.
• Data Analysis & Reporting: track metrics like hires, attrition, diversity.

Connaissances

HR Operations

Workday

Attention to detail

Cross-country collaboration

Time management

Formation

Bachelor's degree in Human Resources/Business Administration or related field

Outils

Workday

Description du poste

Job Description

HR Administration

• Employee Data Management: Ensure and maintain accurate employee records, including personnel files, employment history, and personal data.
• Workday Data Management: Administer and maintain Workday for data entry, reporting and systems integration.
• Employee Onboarding: Handle the pre-onboarding, onboarding process, including employee documentation (payroll & benefits related like insurance, creche etc.,)
• Employee Offboarding: Ensuring smooth offboarding of employees, including coordinating for full and final settlement, clearance checklist, ex-employee verification and queries etc.,
• Prepare various HR Letters (e.g. appointment letters, employment letters, promotion letters, merit letters & transfer letters)

Benefits Administration

• Oversee the administration of health insurance, retirement plans and other benefits ensuring employees understand their options and assisting with enrollment or changes.
• Leave Management: Track and handle employee leave balances and leave applications. Ensure alignment with company policy and compliance with statutory requirements.

Employee Support

• Employee Query Management: Act as the first point of contact for employee queries regarding HR polices, payroll, benefits and other operations matters.
• Monitor and resolve the helpdesk queries within SLAs with quality delivery.

HR Policy & Process Development

• Process Optimization: Continuously review HR operations processes to identify areas of improvement, increase efficiency and enhance employee experience.
• Documentation and knowledge management: Maintain HR operations process documents, policy manuals, templates and FAQs to provide quick access to HR information

Data Analysis & Reporting

• Track and analyze metrics, such as new hires, diversity, conversion rates & attrition.

Qualifications

Education

Bachelor's degree in the Human Resources, Business Administration, or a related field.

Experience

Minimum of 5-8 years of experience in HR Operations.

Skills

Solid understanding of HR operations processes specifically supporting the Indian market.

Strong working knowledge of Workday.

Attention to detail, accuracy handling HR tasks, demonstrates sense of urgency and can prioritize task to meet deadlines.

Experienced in working with cross country and cross functional teams.

Excellent organizational and time management skills.

Ability to work independently and as part of a team

Other Requirements

< >Excellent communication skills and interpersonal skills.Ability to build relationships with various stakeholders.Strong problem-solving and analytical skills.Proficiency in Microsoft Office SuiteAbility to handle sensitive and confidential information with discretion

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.