Human and Consumer Insights Manager

IFF; Mumbai City; Hybrid; INR 3,000,000 - 5,200,000; Full time

Benefits offered by this job

Health insurance

Training opportunities

Learning and development programs

Job summary

IFF is seeking a senior consumer research professional in Mumbai to lead learning initiatives and customer validation in collaboration with Commercial and Scent Design teams.

You will oversee quantitative studies, fieldwork logistics, and data management to deliver actionable insights for fragrance strategies across India and neighboring regions.

Qualifications

• Master’s or Bachelor’s Degree in Market Research, Business, Statistics, Psychology, Behavioral Sciences or related discipline.
• 10–12 years of 360 project management / market research experience in fragrance/FMCG.
• Strong experience in quantitative research design, data analysis and reporting.
• Ability to translate research data into actionable insights for business.

Responsibilities

• Lead Consumer Research Design aligned with learning needs and customer validation with Commercial and Scent Design teams.
• Perform in-depth statistical analysis using SPSS/XLSTAT/JMP and manage fieldwork logistics and data management.
• Synthesize findings into actionable insights and provide recommendations within timelines.
• Create presentations and materials for internal debriefs and customer meetings/workshops/events.
• Engage external research agencies for proposals, fieldwork and data quality control.
• Interact with consumers in field to capture fragrance feedback and category expectations.
• Collaborate with regional/global CI teams to run projects in India, Bangladesh and Sri Lanka.
• Support CI team on projects outside the Indian subcontinent as needed.

Skills

Consumer research design

Statistical analysis

Fieldwork logistics

Data management

Insights synthesis

Presentation skills

External partnerships

Consumer interviews

Travel willingness

Education

Master’s/Bachelor’s in Market Research or related

Tools

SPSS

XLSTAT

JMP

Job description

Job Summary

Looking for a role that challenges you while making an impact on products people use every day?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.

The role is based in Mumbai, India (Hybrid role). Be part of a motivated, passionate, and open-minded team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You\u2019ll Make a Difference

• Lead Consumer Research Design by defining the approach to deliver against learning needs or customer validation requirements in collaboration with Commercial and Scent Design teams.




• Proficiently handle in-depth Statistical Analysis of data (using SPSS / XLSTAT / Internal IFF analysis tools), and manage fieldwork logistics, database management and generation of study results.




• Synthesize research findings into actionable insights and provide recommendations within agreed timelines for creative design next steps and potential customer opportunities.




• Present as well as develop materials incorporating study findings / insights / recommendations for internal team debriefs and customer meetings, workshops or events.




• Engage and liaise with external research agencies for study proposals, negotiation, project briefing, fieldwork & data quality and project deliverables.




• Interact with consumers on field to understand product & fragrance feedback and / or category expectations.




• Support / Collaborate with the regional and global CI teams to execute projects in India, Bangladesh and Sri Lanka.




• Support the regional CI team, as and when required, on projects outside of the Indian subcontinent.

What Makes You the Right Fit

• Master’s or Bachelor’s Degree in Market Research, Business, Statistics, Psychology, Behavioral Sciences or any other relevant discipline.




• Minimum 10 - 12 years of 360 project management / work experience in market research at the agency or the client side, preferably in the Fragrance or FMCG sector.




• Experience in a broad range of consumer research techniques with strong working experience in Market Research operations and fragrance and / or product testing research.




• Track record in leading research design & methodology, executing and reporting for consumer/product research projects.




• Ability to think beyond traditional testing methods; passionate in finding creative ways to test and connect with consumers.




• Expertise in Quantitative research design, methodology and data analysis.




• Well versed with statistical treatment of data with strong analytical software skills (SPSS / JMP / XLSTAT).




• Excellent verbal and written communication skills.




• Willing to travel within and outside the Indian subcontinent as needed.

How Would You Stand Out?

• Knowledge of Qualitative research will be a bonus.




• Knowledge of fragrance consumer research will be a plus.




• Team player with excellent communication & presentation skills, with the ability to translate research data into actionable insights for the business.




• Proficient in MS Office applications especially PowerPoint, Excel and Word.

Why Choose Us?

• Multinational and supporting environment




• Health insurance




• Training opportunities




• Learning and development programs

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more