Human and Consumer Insights Manager

International Flavors & Fragrances (IFF); Mumbai; Hybrid; INR 3,500,000 - 6,000,000; Full time

Benefits offered by this job

Health insurance

Training opportunities

Learning and development programs

Job summary

IFF in Mumbai (Hybrid) seeks a senior market research professional to lead consumer research design and analytics. You will collaborate with Commercial and Scent Design teams to translate insights into fragrance development and customer opportunities.

We expect 10–12 years in market research, strong data analysis skills (SPSS/JMP/XLSTAT), and proven ability to present findings and recommendations to stakeholders. Travel within/around the region may be required.

Qualifications

• Master's or Bachelor's degree in Market Research, Business, Statistics or related field.
• 10–12 years of 360 project management / market research experience in fragrance or FMCG.
• Experience with consumer research techniques and fragrance/product testing projects.
• Proven ability to lead research design and reporting for consumer/product studies.
• Ability to translate data into actionable business insights.
• Strong analytical skills with SPSS/JMP/XLSTAT proficiency.
• Excellent verbal and written communication; willingness to travel within and beyond South Asia.

Responsibilities

• Lead Consumer Research Design with Commercial and Scent Design teams.
• Perform in-depth statistical analysis and manage fieldwork logistics.
• Synthesize findings into actionable insights and timely recommendations.
• Create and present materials for internal debriefs and client meetings.
• Coordinate with external agencies for study proposals and fieldwork quality.
• Engage consumers on-field to capture fragrance feedback.
• Support regional/global CI teams on India, Bangladesh, Sri Lanka projects.
• Assist CI team on projects outside the Indian subcontinent as needed.

Skills

Market research

Project management

Statistical analysis

SPSS

XLSTAT

JMP

Data synthesis

Communication skills

Education

Master's or Bachelor's in Market Research

Tools

SPSS

JMP

XLSTAT

PowerPoint

Excel

Word

Job description

Looking for a role that challenges you while making an impact on products people use every day

IFF is a global leader in flavors, fragrances, food ingredients and health biosciences, we deliver sustainable innovations that elevate everyday products.

Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.

The role is based in Mumbai, India (Hybrid role). Be part of a motivated, passionate, and open-minded team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You ll Make a Difference

• Lead Consumer Research Design by defining the approach to deliver against learning needs or customer validation requirements in collaboration with Commercial and Scent Design teams.
• Proficiently handle in-depth Statistical Analysis of data (using SPSS / XLSTAT / Internal IFF analysis tools), and manage fieldwork logistics, database management and generation of study results.
• Synthesize research findings into actionable insights and provide recommendations within agreed timelines for creative design next steps and potential customer opportunities.
• Present as well as develop materials incorporating study findings / insights / recommendations for internal team debriefs and customer meetings, workshops or events.
• Engage and liaise with external research agencies for study proposals, negotiation, project briefing, fieldwork data quality and project deliverables.
• Interact with consumers on field to understand product fragrance feedback and / or category expectations.
• Support / Collaborate with the regional and global CI teams to execute projects in India, Bangladesh and Sri Lanka.
• Support the regional CI team, as and when required, on projects outside of the Indian subcontinent.

What Makes You the Right Fit

• Master s or Bachelor s Degree in Market Research, Business, Statistics, Psychology, Behavioral Sciences or any other relevant discipline.
• Minimum 10 - 12 years of 360 project management / work experience in market research at the agency or the client side, preferably in the Fragrance or FMCG sector.
• Experience in a broad range of consumer research techniques with strong working experience in Market Research operations and fragrance and / or product testing research.
• Track record in leading research design methodology, executing and reporting for consumer/product research projects.
• Ability to think beyond traditional testing methods; passionate in finding creative ways to test and connect with consumers.
• Expertise in Quantitative research design, methodology and data analysis.
• Well versed with statistical treatment of data with strong analytical software skills (SPSS / JMP / XLSTAT).
• Excellent verbal and written communication skills.
• Willing to travel within and outside the Indian subcontinent as needed.

How Would You Stand Out

• Knowledge of Qualitative research will be a bonus.
• Knowledge of fragrance consumer research will be a plus.
• Team player with excellent communication presentation skills, with the ability to translate research data into actionable insights for the business.
• Proficient in MS Office applications especially PowerPoint, Excel and Word.

Why Choose Us

• Multinational and supporting environment
• Health insurance
• Training opportunities
• Learning and development programs

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity expression, sexual orientation, or disability.