Hucon Solutions India Private Limited Hiring For Technical Support Executive at Chennai ,

Hucon Solutions India Private Limited; Chennai; On-site; INR 3,82,000 - 4,50,000; Full time

Job summary

A tech support company in Chennai is seeking a Process Associate (Technical Support Engineer) responsible for providing international voice and chat support. The ideal candidate will have 1-3 years of experience in technical support and must be a graduate. The role includes troubleshooting various technical issues and requires excellent communication skills. The position is office-based with 24/7 shifts.

Benefits

One-way cab provided

Qualifications

• 1.1 to 3 years of international voice technical support experience.
• Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application.
• Hands-on experience with incident management tools.

Responsibilities

• Provide Level 1 Helpdesk support via voice and chat.
• Address ISP connectivity, desktop, OS, VPN, and security remote support.
• Troubleshoot telecom applications and hardware/software issues.

Skills

Excellent communication skills

Education

Graduates

Tools

ServiceNow

GSuite

Microsoft Office

Job description

Job Description

Process: International voice into Technical support

Role: Process Associate (Technical Support Engineer)

Qualification: Only Graduates

Skills: Excellent communication skills

Note:

• 24×7 Level 1 Helpdesk – ISP connectivity, desktop, OS, VPN, authentication, security remote support through voice and chat.
• Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application (billing/data center).
• Hands-on experience with incident management tools such as ServiceNow, GSuite, and Microsoft Office.
• International inbound voice and chat experience (US, EU, Australia).
• Accent experience preferred.

Experience:

1.1 to 3 years of international voice technical support experience.

Salary:

Maximum 4.5 LPA

Work Details:

• Work from office in Chennai (Nungambakkam, Kodambakkam High Rd) & Gurgaon.
• Shifts: 24/7 shifts (5 days a week with 2 days off).
• Transport: One-way cab provided.

Documents Required:

All educational, ID proofs, offer letter, experience/service letter, and last 3 months' pay slips are mandatory.